topic i just had new plan 25 $ - why my cell not work in Get Support

i just had new plan 25 $ - why my cell not work

thienly93 — Wed, 05 Jan 2022 16:42:04 GMT

when I use cell phone . they show Not register network...…...

can you fix my cell ???

Re: i just had new plan 25 $ - why my cell not work

Dunkman — Sun, 14 Jun 2020 22:29:14 GMT

@thienly93

More details may be helpful.

Did you port over a number or activate a new phone number?

Which model phone?

Was your credit card charged?

Maybe try rebooting your phone

Network reset.

Re: i just had new plan 25 $ - why my cell not work

RossN — Sun, 14 Jun 2020 22:32:04 GMT

@thienly93 hi did you just sign up? is your phone unlocked?

Re: i just had new plan 25 $ - why my cell not work

geopublic — Sun, 14 Jun 2020 22:33:01 GMT

@thienly93 Did you make sure your phone is not blacklisted? Can you try the sim in another phone to see if it works?

Re: i just had new plan 25 $ - why my cell not work

hairbag1 — Sun, 14 Jun 2020 22:34:51 GMT

If you haven't done so yet...go to the top of this page and click on Get Started for instruction on how to Activate your account

Re: i just had new plan 25 $ - why my cell not work

thienly93 — Sun, 14 Jun 2020 22:51:49 GMT

I get new number to activate

my cell phone Samsung galaxy s5 neo

Re: i just had new plan 25 $ - why my cell not work

RossN — Sun, 14 Jun 2020 22:38:20 GMT

@thienly93 it sounds to me that you need your phone unlocked go to samsung online support they can help unlock it for you

Re: i just had new plan 25 $ - why my cell not work

gblackma — Sun, 14 Jun 2020 22:40:01 GMT

@thienly93 please use the 3 dots on the top right of your post to remove your personal information from the post. Try restarting your phone. Take the SIM card out, put it back in and restart the phone. Welcome to PM. Stay safe.

Re: i just had new plan 25 $ - why my cell not work

Dunkman — Sun, 14 Jun 2020 22:39:19 GMT

@thienly93

Please remove your phone number from this public site.

Your phone is compatible with Public mobile network.

When activating a new number, it should work almost immediately.

Did you reboot/restart your phone with PM Sim card?

Re: i just had new plan 25 $ - why my cell not work

thienly93 — Sun, 14 Jun 2020 22:51:05 GMT

my cell still NOT WORK...…….

Re: i just had new plan 25 $ - why my cell not work

RossN — Sun, 14 Jun 2020 22:53:30 GMT

@thienly93 wrote:
my cell still NOT WORK...…….

@thienly93 hi what cell provider did you come from?

Re: i just had new plan 25 $ - why my cell not work

Dunkman — Sun, 14 Jun 2020 22:57:42 GMT

@thienly93

We are all customers like yourself. We do not have access to your account. We only can provide advice to troubleshoot your issue. If we are unable to help, then you would need to contact moderator/PM employee.

However, you need to provide more details for us to provide better advice. What have you tried so far? Did you get welcome email from Public mobile? Credit card charged? Can you access your self service account?

As mentioned in previous post, You might want to try the PM Sim card in another working phone. This helps determine whether it is a hardware/phone issue versus PM service problem.

Re: i just had new plan 25 $ - why my cell not work

thienly93 — Sun, 14 Jun 2020 23:14:57 GMT

I paid public lready .if my cell phone not work .you h=guy can not fix..'''so refun my money man

Re: i just had new plan 25 $ - why my cell not work

thienly93 — Sun, 14 Jun 2020 23:17:14 GMT

I just spent 3 hours with you guy ...then still NOT fix...…….so...…….

I order service to use for this cell phone...……..

this cell work with another company year ago ……….I just stop use this cell for 2 months

IF phblic can not service my cell ..PLs REFUN my money ………...

Re: i just had new plan 25 $ - why my cell not work

thienly93 — Mon, 15 Jun 2020 03:21:11 GMT

I don't know CHAT...………… if not easy for me full around chat ting

and I don't see you guy fixing...……….. it s funny

I got the problem with another company I thow away my money already ……...now another company......

Re: i just had new plan 25 $ - why my cell not work

thienly93 — Sun, 14 Jun 2020 23:21:06 GMT

my cell Samsung galaxy s5 neo I buy at fido 4 year ago on promotion......

Re: i just had new plan 25 $ - why my cell not work

thienly93 — Sun, 14 Jun 2020 23:23:26 GMT

wt ask so much informatio

you want to knew I tell you true...…..

I use wit speaking out year ago ..then I buy 25$ for credit …\but they don't active my cell that a problem I had

Now I buy public …...my cell still not work too ...what do you think?????

Re: i just had new plan 25 $ - why my cell not work

RossN — Sun, 14 Jun 2020 23:23:32 GMT

@thienly93 wrote:
my cell Samsung galaxy s5 neo I buy at fido 4 year ago on promotion......

@thienly93 it sounds to me that you need your phone unlocked go to samsung online support they can help unlock it for you

Re: i just had new plan 25 $ - why my cell not work

Dunkman — Sun, 14 Jun 2020 23:36:45 GMT

@thienly93

We understand your frustration. The customer service system at Public mobile is different from other carriers. There is no call centre or live chat with PM employee. All interactions are done via this forum.

When you put the SIM card in your Fido phone, did your phone ask for a unlock code? Is your phone locked to Fido? If it did ask for unlock code, you can either call Fido or Samsung to get the unlock code.

If that is not the issue, it might be a better idea for you to contact moderator/PM employee, but the response time is even slower than here on the community forum.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: i just had new plan 25 $ - why my cell not work

AE_Collector — Mon, 15 Jun 2020 00:42:40 GMT

@thienly93 wrote:
wt ask so much informatio

you want to knew I tell you true...…..

I use wit speaking out year ago ..then I buy 25$ for credit …\but they don't active my cell that a problem I had

Now I buy public …...my cell still not work too ...what do you think?????

What do we think? A few things but mainly we think your phone is LOCKED to Fido if it is 4 years old. Do as suggested and request that it gets unlocked and you will be good to go. Or you can continue complaining about our FREE SUPPORT done by us....other customers of Public Mobile who have no ability to refund your money.

The Choice is yours...