topic Re: about overcharge in Get Support

about overcharge

billzhang — Wed, 05 Jan 2022 16:41:50 GMT

My plan is $25 per month.

I signed up for the auto payment with my credit card.

So I have a $1 loyalty bonus and $2 autopay reward.

I live in Ontario

I think I should be charged ($25-$2-$1)*1.13=$24.86

But the actual charge on my credit card bill is $25.29

Whom should I contact for this overcharge issue?

Re: about overcharge

gpixel — Fri, 17 Apr 2020 23:52:14 GMT

@billzhang

make a ticket and speak to one of the moderators by tapping on the ? icon on the bottom right.
Type moderator>Tap account specific question> No, I want human.

Moderators are available from Monday to Friday from 9AM to 9PM EST and from Saturday and Sunday from 9AM to 7PM PM EST

Re: about overcharge

billzhang — Fri, 17 Apr 2020 23:54:25 GMT

Thanks a lot

Re: about overcharge

fdrcamb519 — Fri, 17 Apr 2020 23:55:02 GMT

Please contact MOD he will be able to clarify that for you, at the bottom of main page. see if any online, or click question ? mark, bottom right page type speak human, as well here in community more experienced members will be able to answer

Re: about overcharge

will13am — Fri, 17 Apr 2020 23:56:39 GMT

@billzhang , according to the payment history screen cap, you were charged $22 before tax. With tax, $24.86 should be the correct amount showing on your payment card statement. Are you sure the $25.29 payment is for Public Mobile service? If you wish to discuss the charges with the moderator team, they can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: about overcharge

BearFBI — Fri, 17 Apr 2020 23:59:43 GMT

Re: about overcharge

gblackma — Sat, 18 Apr 2020 00:30:08 GMT

@billzhang the taxes are charged according to the province ~~where you registered your SIM not reside in. It looks like you did it in~~ EDIT- cell area code it looks like yours is Quebec. $22 + 14.975% applicable taxes = $25.29.

Stay safe.

Edit as @Jb456 says cell area code. Welcome back.

Re: about overcharge

Jb456 — Sat, 18 Apr 2020 00:11:30 GMT

@billzhang understand you live in Ontario but what is the area code on your phone? Is it a Quebec area code?

As @gblackma mentioned the charge adds up to Quebec sales taxes of 14.975%

Re: about overcharge

billzhang — Sat, 18 Apr 2020 00:20:20 GMT

I was living in Quebec.

I have moved to Ontario.

I just want to keep my phone number

Re: about overcharge

iliketotalk — Sat, 18 Apr 2020 00:23:10 GMT

@billzhang well that would explain it @gblackma !! they tax you by your area code

Re: about overcharge

billzhang — Sat, 18 Apr 2020 00:24:50 GMT

My address in the account profile is an Ontario address

Re: about overcharge

JoyLuck — Sat, 18 Apr 2020 00:32:11 GMT

@iliketotalk wrote:
@billzhang well that would explain it @gblackma !! they tax you by your area code

Re: about overcharge

iliketotalk — Sat, 18 Apr 2020 00:33:57 GMT

@JoyLuck lol that's to funny which one is you?

Re: about overcharge

JoyLuck — Sat, 18 Apr 2020 00:35:26 GMT

@iliketotalk wrote:
@JoyLuck lol that's to funny which one is you?

.......I could only wish!

Re: about overcharge

Naepalm — Sat, 18 Apr 2020 01:20:11 GMT

@billzhang have you done the math where you take the original 25×1.13= 28.25 - 3 = 25.25

Maybe they charge the tax first then take the promotions off, this would end up changing your calculation. Although it doesnt work out to 25.29

Tou may have to look into how they apply rewards pre tax or post tax.

Re: about overcharge

Naepalm — Sat, 18 Apr 2020 01:21:51 GMT

@gblackma the expert comes through again. great job! love seeing your effort on these!

Re: about overcharge

Naepalm — Sat, 18 Apr 2020 01:23:36 GMT

@billzhang if you want to keep that number then your going to pay quebec tax lol. its okay only.an extra 21% a year

😭

Re: about overcharge

Naepalm — Sat, 18 Apr 2020 01:24:54 GMT

@JoyLuck amazing great job on shwowomg KUDOS! 🙂

Re: about overcharge

Naepalm — Sat, 18 Apr 2020 01:25:53 GMT

@iliketotalk @JoyLuck can I be IRON MAN?

Re: about overcharge

JoyLuck — Sat, 18 Apr 2020 01:35:01 GMT

@Naepalm wrote:
@iliketotalk @JoyLuck can I be IRON MAN?

@Naepalm You’ve got first dibs!