topic Re: Voice Message in Get Support

Voice Message

sweeterhome — Wed, 05 Jan 2022 16:41:49 GMT

My plan is $15 per month:

This plan includes: -
- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
- 250 MB at 3G speed
- Unlimited International Text

I just found out I cannot receive voice messages. when I called my number, I can hear my recording for people to leave messages, but I couldn't receive alerts of incoming voice messages, not to mention to play them.

does anybody know why?

Thank you

Re: Voice Message

Carniam — Sun, 14 Jun 2020 16:09:16 GMT

Have you set up your voicemail yet? Start with that. You should be able to hold 1 to access your voicemail, or call your number from another number and press pound

Re: Voice Message

gblackma — Sun, 14 Jun 2020 16:17:07 GMT

@sweeterhome maybe unconditional call forwarding was turned on. Dial #21# to disable it. Restart your phone. Wait 30 seconds and restart it. Stay safe. Let us know what happens. Thanks.

Re: Voice Message

geopublic — Sun, 14 Jun 2020 16:23:07 GMT

@sweeterhome What type of phone do you have? Did you have visual voicemail enabled with your previous provider?

Re: Voice Message

sweeterhome — Fri, 19 Jun 2020 23:41:42 GMT

I reset my network and get a voice message alert, but when I call the number to retrieve my message, I was asked to punch in my mail box number. I don't remember set up such a number. Is this normal? if it is, how can I reset my mail box number to access my voice messages.

Thank you.

Re: Voice Message

sweeterhome — Fri, 19 Jun 2020 23:43:12 GMT

I did follow your advice and disabled the forwarding calls

Thank you.

Re: Voice Message

sweeterhome — Fri, 19 Jun 2020 23:43:49 GMT

I didn't set up visual voice message.

Thank you.

Re: Voice Message

gblackma — Fri, 19 Jun 2020 23:45:58 GMT

@sweeterhome here's @Nezgar ' s list ofupdated voicemail numbers use it to find a local one and program it in https://productioncommunity.publicmobile.ca/t5/Discussions/Updated-list-of-Voicemail-Access-Numbers/m-p/498446/highlight/true#M106548

Stay safe.

Re: Voice Message

sweeterhome — Sat, 20 Jun 2020 00:41:45 GMT

Thank you.

I did get an alert to call 2265804001 to retrieve my message. That is no problem.

My problem comes in the next step when I was asked to punch my mail box number. I don't know what it is. Can anybody help?

Re: Voice Message

sweeterhome — Sat, 20 Jun 2020 00:52:38 GMT

Thank you. It works to press 1 to get the messages.

Re: Voice Message

Luddite — Sat, 20 Jun 2020 00:52:54 GMT

@sweeterhome Your mailbox number is your phone number.

Re: Voice Message

Luddite — Sat, 20 Jun 2020 00:56:04 GMT

@Carniam wrote:
Have you set up your voicemail yet? Start with that. You should be able to hold 1 to access your voicemail, or call your number from another number and press pound

@Carniam press * I believe not #

Re: Voice Message

Nezgar — Sat, 20 Jun 2020 01:22:12 GMT

@sweeterhome

When you dial any one of the access numbers from your cell phone, you should only have to enter your PIN, unless you've turned that off. (I highly recommend you leave ON the requirement to enter PIN from your own phone as caller ID can be spoofed)

When calling any of those access numbers from another phone, you first press 1 for english, then enter your mailbox number which is your own 10 digit phone number ie 2361234567. When your announcement plays, press * and then enter your PIN#.

Cheers! -N

Re: Voice Message

gpixel — Sat, 20 Jun 2020 01:21:22 GMT

@sweeterhome

hi,

follow these steps below to reset your network settings

open settings
scroll down and tap advanced settings
tap backup & reset
tap network settings reset
tap network settings reset and confirm
restart your phone and test