topic Re: Reset password in Get Support

Reset password

julieleal — Wed, 05 Jan 2022 16:41:42 GMT

Hi There!

I need to reset my password and when I try to do it through the "selfserve.publicmobile.ca/forgot-password" it tells me my email does not exist which I believe is because I have added a plus (+) to it.

Please lemme know how to proceed!

I need to retrieve my account number but I just simply can't get in.

Cheers!

Juliana

Re: Reset password

gpixel — Sun, 14 Jun 2020 06:17:00 GMT

@julieleal try using your browser in incognito mode

if it's still not working you can contact customer support here

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Reset password

Anonymous — Sun, 14 Jun 2020 04:36:42 GMT

@julieleal wrote:
Hi There!

I need to reset my password and when I try to do it through the "selfserve.publicmobile.ca/forgot-password" it tells me my email does not exist which I believe is because I have added a plus (+) to it.

Please lemme know how to proceed!
I need to retrieve my account number but I just simply can't get in.

Cheers!
Juliana

If you still have the welcome email from when you signed up then the account number is shown there.

Re: Reset password

Dunkman — Sun, 14 Jun 2020 04:39:17 GMT

@julieleal

Website can be finicky. Besides incognito, you can clear cache or try another web browser.

Another way to get your account number is to look for the activation email from Public mobile when you first activated your plan. It should be in the address to: portion of the email.

Re: Reset password

julieleal — Mon, 15 Jun 2020 22:36:27 GMT

@gpixelthank you for your reply!

Unfortunately, incognito mode does not help at all and will definitely get in touch with moderators!

Re: Reset password

julieleal — Mon, 15 Jun 2020 22:39:45 GMT

@Dunkmanthank you for your reply!

The website is 100x worst than finicky... =S

Another way to get your account number is to look for the activation email from Public mobile when you first activated your plan. It should be in the address to: portion of the email.

The email tip worked great! Thanks for that!

Cheers!