topic Re: No texts in Get Support

No texts

Pcm — Wed, 05 Jan 2022 16:41:42 GMT

I’m not receiving any text messages. It’s stopped a few days ago. I removed the card and still nothing. I’m requesting a ticket

Re: No texts

geopublic — Fri, 17 Apr 2020 21:36:00 GMT

@Pcm wrote:
I’m not receiving any text messages. It’s stopped a few days ago. I removed the card and still nothing. I’m requesting a ticket

@Pcm Can you make/receive calls? Can you send texts?

Re: No texts

Staliger — Fri, 17 Apr 2020 21:36:22 GMT

@Pcm Is your account active? Do you have enough funds? Try restarting phone/enabling and disabling fly mode/ taking out and inserting back the sim. If din't help, click ? on bottom right and follow directions to contact moderators.

Re: No texts

Naepalm — Fri, 17 Apr 2020 21:37:48 GMT

@Pcm wrote:
I’m not receiving any text messages. It’s stopped a few days ago. I removed the card and still nothing. I’m requesting a ticket

So this is a question? I think much of the community will end up pointing you to either Self-serve or a moderator.

Common question:

Is your account inactive status?

Does the rest of your service work?

Do you have an old plan that only has a limited amount of texts?

Re: No texts

iliketotalk — Fri, 17 Apr 2020 21:44:14 GMT

@Naepalm

@Naepalm wrote:
@Pcm wrote:
I’m not receiving any text messages. It’s stopped a few days ago. I removed the card and still nothing. I’m requesting a ticket
So this is a question? I think much of the community will end up pointing you to either Self-serve or a moderator.

Common question:

Is your account inactive status?
Does the rest of your service work?
Do you have an old plan that only has a limited amount of texts?

@Naepalm are you just thinking out loud lol

Re: No texts

gblackma — Fri, 17 Apr 2020 21:59:06 GMT

@Pcm what's the make and model of your phone? Thanks.

Re: No texts

popping — Fri, 17 Apr 2020 22:21:55 GMT

@Pcm wrote:
I’m not receiving any text messages. It’s stopped a few days ago. I removed the card and still nothing. I’m requesting a ticket

Are you using iMessage on iPhone?

If yes, you need to enable SMS on the iMessage settings to send and receive SMS to and from users using Android phone. iMessage is a completely different protocol only works with Apple devices.

Re: No texts

Austin_YQU — Fri, 17 Apr 2020 22:32:22 GMT

Log into your account and be sure that it is active

If it is, restart your phone

If not working, get a ticket going

Re: No texts

Naepalm — Sat, 18 Apr 2020 01:14:09 GMT

@iliketotalk so true lol

Re: No texts

LurganIeUk — Sat, 18 Apr 2020 01:22:22 GMT

@popping wrote:
@Pcm wrote:
I’m not receiving any text messages. It’s stopped a few days ago. I removed the card and still nothing. I’m requesting a ticket
Are you using iMessage on iPhone?
If yes, you need to enable SMS on the iMessage settings to send and receive SMS to and from users using Android phone. iMessage is a completely different protocol only works with Apple devices.

And just to add a bit.

Turn on your Wi-Fi or Data....if messages come in....then they are iMessages

Make sure airplane mode is off.

Re: No texts

darlicious — Sun, 19 Apr 2020 12:05:53 GMT

@Pcm Are you on the $10 50/50 plan? Have you used up all your outgoing texts? Check on your overview page to see if your texting feature is still there. Even if you've used them all up you should be able to send MMS.