topic Re: Data not working after factory reset in Get Support

Data not working after factory reset

dttg13 — Wed, 05 Jan 2022 16:41:41 GMT

I have a ZTE Axon phone that I have been using with PM for about a year. Everything was working great. Had to do a factory reset on the phone for other issues and ever since then I can't get data to work.

Here is what I have tried so far.

1. Multiple restarts

2. Change Access Point info to:

Name: Public Mobile

APM: sp.mb.com

MMSC: http:aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNCL 220

Never changed any of the other settings.

3. Turned off phone, removed SIM card for 2 minutes, put SIM card back, turned on phone

Any suggestions?

Re: Data not working after factory reset

Anonymous — Sun, 14 Jun 2020 04:25:19 GMT

@dttg13 wrote:
I have a ZTE Axon phone that I have been using with PM for about a year. Everything was working great. Had to do a factory reset on the phone for other issues and ever since then I can't get data to work.

Here is what I have tried so far.
1. Multiple restarts
2. Change Access Point info to:
Name: Public Mobile
APM: sp.mb.com
MMSC: http:aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS Port: 80
MCC: 302
MNCL 220
Never changed any of the other settings.
3. Turned off phone, removed SIM card for 2 minutes, put SIM card back, turned on phone

Any suggestions?

Maybe post some screenshots. http:// ... etc for MMSC to start anyway. Would like to see APN Type.

Re: Data not working after factory reset

Dunkman — Sun, 14 Jun 2020 04:28:34 GMT

@dttg13

A few other things to try:

Toggle airplane mode on, then off

Network reset

Check your self service account to make sure that you still have data left on your plan.

Re: Data not working after factory reset

ShawnC13 — Sun, 14 Jun 2020 04:32:55 GMT

@dttg13, I read it was case sensitive as well did you check that

Re: Data not working after factory reset

dttg13 — Sun, 14 Jun 2020 04:39:25 GMT

Re: Data not working after factory reset

Anonymous — Sun, 14 Jun 2020 04:41:40 GMT

@dttg13 wrote:

aliasredirect.net ... not space. Any more further down?

Re: Data not working after factory reset

dttg13 — Sun, 14 Jun 2020 04:47:18 GMT

Good Catch. Added the missing "." , restarted the phone. Still not working

Re: Data not working after factory reset

dttg13 — Sun, 14 Jun 2020 04:49:32 GMT

Double checked settings, and all lower cap APN: sp.mb.com

Re: Data not working after factory reset

Anonymous — Sun, 14 Jun 2020 04:50:26 GMT

@dttg13 wrote:
Good Catch. Added the missing "." , restarted the phone. Still not working

Did you in fact check that you had data left to use as suggested earlier?

Can you post screenshots of other settings scrolling further down on that screen?

Re: Data not working after factory reset

dttg13 — Sun, 14 Jun 2020 04:59:56 GMT

Checked my account - 0.004 of 1024mb used

The phone worked great with data till I did the factory reset about a month and a half ago, so plenty of data left.

Here is a screenshot of the APN settings further down.

Re: Data not working after factory reset

Anonymous — Sun, 14 Jun 2020 05:02:42 GMT

@dttg13 wrote:
Checked my account - 0.004 of 1024mb used

The phone worked great with data till I did the factory reset about a month and a half ago, so plenty of data left.

Here is a screenshot of the APN settings further down.

Try

MVNO Value - 4D

APN Type - default,mms,supl

Re: Data not working after factory reset

fdrcamb519 — Sun, 14 Jun 2020 05:04:17 GMT

@dttg13

@dttg13 wrote:
I have a ZTE Axon phone that I have been using with PM for about a year. Everything was working great. Had to do a factory reset on the phone for other issues and ever since then I can't get data to work.

Here is what I have tried so far.
1. Multiple restarts
2. Change Access Point info to:
Name: Public Mobile
APM: sp.mb.com
MMSC: http:aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS Port: 80
MCC: 302
MNCL 220
Never changed any of the other settings.
3. Turned off phone, removed SIM card for 2 minutes, put SIM card back, turned on phone

Any suggestions?

Is the data working if you try another phone just to test it ??????

Re: Data not working after factory reset

dttg13 — Sun, 14 Jun 2020 05:08:01 GMT

Works great now, thanks for your help😁