topic can send/receive data but cannot make a call in Get Support

can send/receive data but cannot make a call

fuzzmaestro — Wed, 05 Jan 2022 16:41:31 GMT

Hi!

Just activated my SIM card and can receive/send text messages, but cannot make a call. Dial the call and it fails after a while.

Re: can send/receive data but cannot make a call

gblackma — Sat, 13 Jun 2020 22:30:47 GMT

@fuzzmaestro restart your phone. Wait 30 seconds and restart it. It sounds like sim didn't provision properly. Contact the moderators and ask them to reset your service. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

Re: can send/receive data but cannot make a call

fuzzmaestro — Sat, 13 Jun 2020 22:38:09 GMT

@gblackma

Thanks so much! That did it. Restarting the phone and waiting 30 seconds did the trick. No depths to my appreciation.

Have a Great Day!

Re: can send/receive data but cannot make a call

buang99 — Sat, 13 Jun 2020 22:41:50 GMT

It may take an hour or two for your number to complete the port.

Re: can send/receive data but cannot make a call

computergeek541 — Sun, 14 Jun 2020 02:55:09 GMT

@buang99 wrote:
It may take an hour or two for your number to complete the port.

Please note that number porting isn't related to the inability to make outgoing calls.