topic Re: PORT NO. IN in Get Support

PORT NO. IN

cmbchwang — Wed, 05 Jan 2022 16:41:27 GMT

Yesterday, I ported NO. out from ITALK BB to PM. Still porting. I used different name when I ported in. Do you know it will be ok for porting? ( the PM user is A, the ITALK BB user is B).

I provided all the correct account information of ITALK BB.

THANK YOU.

Re: PORT NO. IN

Triguy — Sat, 13 Jun 2020 21:32:13 GMT

Only the authorized account holder can transfer a number.

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/td-p/513015

Re: PORT NO. IN

cmbchwang — Sat, 13 Jun 2020 21:46:05 GMT

I am ITALK BB authorized account holder, I need to transfer this NO. to somebody. that is why i used the different name

Re: PORT NO. IN

Triguy — Sat, 13 Jun 2020 21:50:55 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: PORT NO. IN

geopublic — Sat, 13 Jun 2020 21:53:05 GMT

@cmbchwang As long as you provided the correct information the port will go through the names between Public and your previous provider do not have to be the same.

Re: PORT NO. IN

cmbchwang — Sat, 13 Jun 2020 22:12:55 GMT

thanks

Re: PORT NO. IN

cmbchwang — Sat, 13 Jun 2020 22:29:24 GMT

how do I know if the transfer has been rejected? like message etc. because ITALKBB is VOIP company, the waiting period is longer than cellphone company.

Re: PORT NO. IN

geopublic — Sat, 13 Jun 2020 22:47:58 GMT

When you setup the port did you fill in the alternate number? Is yes, Public will call you or they will send you a message. Once the port completes Public will also send you a text.

Re: PORT NO. IN

fujiyama — Sat, 13 Jun 2020 22:51:45 GMT

If the port fails, they may call the alternate number you provided during signup. Other than that I don't think they send port failure notifications, someone correct me if I'm wrong.

VOIP porting, like landlines can take up to a week. You can keep using the VOIP number until it stops working, that's when you know it is ported. There should also be a "port successful" text on the public mobile sim. If neither of the above occur after a week, contact the mods to have them look into it for you.

Re: PORT NO. IN

cmbchwang — Sat, 13 Jun 2020 23:02:49 GMT

THANK U FOR UR HELP

Re: PORT NO. IN

fujiyama — Sat, 13 Jun 2020 23:20:53 GMT

@cmbchwang

No problem! Thank you for choosing my post as the solution 🙂

Hope the new owner of that number enjoys using Public mobile. Also don't forget the $10 referral bonus for the account.

Re: PORT NO. IN

computergeek541 — Sat, 13 Jun 2020 23:40:38 GMT

@fujiyama

Public Mobile does sometimes send a text message informing the customer of number porting failure including a reason for the failure.

Re: PORT NO. IN

fujiyama — Sun, 14 Jun 2020 06:59:49 GMT

Thanks @computergeek541, that is good to know 🙂