topic Re: Activation error? in Get Support

Activation error?

Krussell — Wed, 05 Jan 2022 16:41:24 GMT

Hi there - I went through all the activation steps and received an error upon submission of all the info. I didn’t receive an activation email, but my credit card was charged and I can call out and text with the Public Mobile SIM card in my phone. I did port my mobile number over from another carrier, but it has been close to 24 hours and still can’t call out. I cannot sign in to my account using the username and password I submitted. Help?!

Re: Activation error?

Dunkman — Sat, 13 Jun 2020 19:57:14 GMT

@Krussell

It looks like that your port is stuck.

You will need to contact moderator to complete port. You could sometimes continue to use the old carrier's SIM card.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation error?

ShawnC13 — Sat, 13 Jun 2020 19:58:34 GMT

@Krussell wrote:
Hi there - I went through all the activation steps and received an error upon submission of all the info. I didn’t receive an activation email, but my credit card was charged and I can call out and text with the Public Mobile SIM card in my phone. I did port my mobile number over from another carrier, but it has been close to 24 hours and still can’t call out. I cannot sign in to my account using the username and password I submitted. Help?!

@Krussell, you will need to contact the moderators. You can do that by clicking the "?" in the bottom right hand corner of the screen. If you can't get into self-serve and can't call out they are the only ones that can help. You are in an unusual situation I usually see people who can call out but can't receive calls. Keep us updated!!

Re: Activation error?

dabr — Sat, 13 Jun 2020 20:08:50 GMT

@Krussell wrote:
Hi there - I went through all the activation steps and received an error upon submission of all the info. I didn’t receive an activation email, but my credit card was charged and I can call out and text with the Public Mobile SIM card in my phone. I did port my mobile number over from another carrier, but it has been close to 24 hours and still can’t call out. I cannot sign in to my account using the username and password I submitted. Help?!

@Krussell While you wait for moderators to respond you can try rebooting your phone, or just removing the SIM and waiting a few minutes before reinserting and restarting the phone.

Re: Activation error?

gblackma — Sat, 13 Jun 2020 20:34:36 GMT

@Krussell you sim didnt provision properly. The mods have to fix it. If you need to make a call urgently, add the TextNow voip app and use it via Wifi to make / receive / send calls and texts in Canada and to the United States for free. Welcome to PM. Stay safe.