topic Included data not showing up in Get Support

Included data not showing up

Amyy21 — Wed, 05 Jan 2022 16:41:18 GMT

Hey, I am currently on the $40 plan with the included 5gb of data with a 1gb promo. I got a message from public mobile saying I had used 75% of my data this morning. Went on to check and my included 5bg isn’t showing up, just my 1024mb bonus. I went through my usage for my current period and added it all up. so far I haven’t even used 2gb of data. (May 30th- June 13th)

So I am wondering what has happened to my data and why I got a notification saying I used 75% of it when it doesn’t even come up on my data & add-ons.

thanks 🙂

Re: Included data not showing up

RossN — Sat, 13 Jun 2020 19:19:45 GMT

@Amyy21 hi usually if it doesn't show up in your self serve it means you used it all up if you are sure you haven't click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator they can help you with your issue check the envelope top right corner for a reply response time is 2 to 48 hours

Re: Included data not showing up

gblackma — Sat, 13 Jun 2020 19:29:40 GMT

@Amyy21 they are pretty good when it comes to tracking your usage. The usage history updates every 12 hours 12pm amd am Est. To see your actual usage history, put your phone in aeroplane mode for 5 minutes. Take it off and log back into your self service account. Check your usage history for the missing data. Also check your phone data usage to see which apps are the major culprits. Welcome to the community. Stay safe.

Re: Included data not showing up

Naepalm — Sat, 13 Jun 2020 19:28:12 GMT

@Amyy21

it could be a glitch.

On your overview page it should show bonus data and also current data

1GB bonus data - 0/1024

5GB 3G plan data - 0/5024mb or something like that.

I would re check tomorrow to make sure that it is tracking it properly.

Re: Included data not showing up

Dunkman — Sat, 13 Jun 2020 19:39:01 GMT

@Amyy21

The data counter/tracker is usually accurate. Public mobile billing cycle goes by 30 days cycle, not by the month.

As stated above, if you don't see the 5GB counter, that means that you ran out of data for this cycle. Occasionally, the data counter does not reset after a billing cycle, but that is not common.

If you believe that your numbers are accurate, you could contact moderator to check the usage.

Re: Included data not showing up

Asiam0715 — Sat, 13 Jun 2020 20:26:16 GMT

I'm having the same problem...I have $25 plan with 500 Mg data...I have never been able to connect with data....so how did I use it? I'm ready to scrap this whole public mobile....nothing but problems since the day I got it