topic Re: Can receive text but not send in Get Support

Can receive text but not send

shegarty — Wed, 05 Jan 2022 16:41:06 GMT

Strange issue, my daughter can call out, receive a call and receive text messages but the messages that display as sent on her phone are not received by multiple recipients. Any ideas?

Re: Can receive text but not send

gpixel — Sat, 13 Jun 2020 13:26:03 GMT

@shegarty try restarting her phone. what's the make and model?

Re: Can receive text but not send

gblackma — Sat, 13 Jun 2020 13:29:08 GMT

@shegarty force close the text app and restart the phone. If its an Iphone enable group messaging. Welcome to the community. Stay safe..

Re: Can receive text but not send

shegarty — Sat, 13 Jun 2020 13:46:24 GMT

We've already tried the good old restart but it did not work. She has an old Acatel Idol 4.

Re: Can receive text but not send

totalUser — Sat, 13 Jun 2020 13:46:33 GMT

What app does she use for messaging?

Text or picture messages have issues or both?

Is there anything common about numbers who cannot receive it, or the opposite.

Can you test it on different phone or different app

Re: Can receive text but not send

shegarty — Sat, 13 Jun 2020 13:48:33 GMT

Doesn't look like the hard reset of the texting app worked either ...

Re: Can receive text but not send

gpixel — Sat, 13 Jun 2020 13:52:15 GMT

@shegarty try resetting the network settings

open up the settings menu
scroll down to back & reset
tap network settings reset>reset settings
tap again to confirm
restart and test

Re: Can receive text but not send

shegarty — Sat, 13 Jun 2020 13:52:33 GMT

She just uses the standard messaging app. We have only tried text messages but I will try a picture as well. I appears that multiple people are not able to receive messages sent from her device.

Re: Can receive text but not send

gblackma — Sat, 13 Jun 2020 13:53:31 GMT

@shegarty find out if the recipents that can't receive the messages are using iPhones and if the problem is with mms messages enable data.Stay safe.

Re: Can receive text but not send

Anonymous — Sat, 13 Jun 2020 13:55:22 GMT

@shegarty wrote:
She just uses the standard messaging app. We have only tried text messages but I will try a picture as well. I appears that multiple people are not able to receive messages sent from her device.

Is it possible that the texting is set on always picture messaging (MMS)? Which would therefore need cell data turned on.

Re: Can receive text but not send

shegarty — Sat, 13 Jun 2020 13:59:28 GMT

@shegarty try resetting the network settings

open up the settings menu
scroll down to back & reset
tap network settings reset>reset settings
tap again to confirm
restart and test

After doing to reset I received a picture message that she sent ages ago that was never previously received. After restarting the phone messages are still not being sent even though they appear as sent on her phone

Re: Can receive text but not send

shegarty — Sat, 13 Jun 2020 14:04:09 GMT

@shegarty wrote:
She just uses the standard messaging app. We have only tried text messages but I will try a picture as well. I appears that multiple people are not able to receive messages sent from her device.

Is it possible that the texting is set on always picture messaging (MMS)? Which would therefore need cell data turned on.

Possibly - it looks like she can sent picture messages ...

Re: Can receive text but not send

Anonymous — Sat, 13 Jun 2020 14:14:05 GMT

@shegarty wrote:
@shegarty wrote:
She just uses the standard messaging app. We have only tried text messages but I will try a picture as well. I appears that multiple people are not able to receive messages sent from her device.
Is it possible that the texting is set on always picture messaging (MMS)? Which would therefore need cell data turned on.

Possibly - it looks like she can sent picture messages ...

Check that the SMSC # is 16475800172 and that SMS is in fact enabled.

Re: Can receive text but not send

shegarty — Sat, 13 Jun 2020 14:21:33 GMT

@shegarty wrote:
@shegarty wrote:
She just uses the standard messaging app. We have only tried text messages but I will try a picture as well. I appears that multiple people are not able to receive messages sent from her device.
Is it possible that the texting is set on always picture messaging (MMS)? Which would therefore need cell data turned on.

Possibly - it looks like she can sent picture messages ...

Check that the SMSC # is 16475800172 and that SMS is in fact enabled.

Yep - SMSC# is correct and SMS is enabled. This problem only started occurring recently - not sure exactly when though

Yep -

Re: Can receive text but not send

Anonymous — Sat, 13 Jun 2020 14:36:18 GMT

@shegarty wrote:
@shegarty wrote:
@shegarty wrote:
She just uses the standard messaging app. We have only tried text messages but I will try a picture as well. I appears that multiple people are not able to receive messages sent from her device.
Is it possible that the texting is set on always picture messaging (MMS)? Which would therefore need cell data turned on.

Possibly - it looks like she can sent picture messages ...
Check that the SMSC # is 16475800172 and that SMS is in fact enabled.

Yep - SMSC# is correct and SMS is enabled. This problem only started occurring recently - not sure exactly when though

Yep -

What are the odds that this account is on the old $10 plan? If so then maybe it's simply out of texts.

Re: Can receive text but not send

Dunkman — Sat, 13 Jun 2020 14:43:04 GMT

@shegarty

Maybe try a factory reset.

You also could try putting the SIM card in another working phone. Just to rule out a Public mobile service issue. Still likely a hardware issue.

The phone is getting fairly old. If the troubleshooting advice here does not work, maybe time to get a newer phone.

Re: Can receive text but not send

jbcrash — Sat, 13 Jun 2020 15:12:54 GMT

Hey @shegarty

Thanks for reaching out to the community.

Personally I've encountered this problem a couple of times and I've found two things tend to fix it.

The first is resetting the network settings on your phone (which has already been suggested)

You can do this by going to:

Settings > Backup and reset > reset network settings > reset settings

The phone will then do its thing.

Here's a great link with pictures on how to do it on the Acatel Idol 4's OS.

The second fix that sometimes weirdly works for me, even though I've never been able to explain why, is making sure you have the 1 prefix in front of the number. So if you're trying to text the number (000) 000-0000, switch that for 1(000) 000-0000. Again, I have no idea why this works, I would assume it has something to do with the app glitching and thinking it's trying to send international texts.

I hope this helps you out, let me know if you figure it out!

Re: Can receive text but not send

shegarty — Sat, 13 Jun 2020 16:15:36 GMT

@shegarty wrote:
@shegarty wrote:
@shegarty wrote:
She just uses the standard messaging app. We have only tried text messages but I will try a picture as well. I appears that multiple people are not able to receive messages sent from her device.
Is it possible that the texting is set on always picture messaging (MMS)? Which would therefore need cell data turned on.

Possibly - it looks like she can sent picture messages ...
Check that the SMSC # is 16475800172 and that SMS is in fact enabled.

Yep - SMSC# is correct and SMS is enabled. This problem only started occurring recently - not sure exactly when though

Yep -

What are the odds that this account is on the old $10 plan? If so then maybe it's simply out of texts.

Just had a look through her usage - might possibly be out of text messages as it is the old $10 plan. Is there no message alert that she would receive to let her know this?

Re: Can receive text but not send

Anonymous — Sat, 13 Jun 2020 16:19:00 GMT

@shegarty wrote:

Just had a look through her usage - might possibly be out of text messages as it is the old $10 plan. Is there no message alert that she would receive to let her know this?

Should get a text from 611 saying 10 texts left.

Re: Can receive text but not send

shegarty — Sat, 13 Jun 2020 21:16:41 GMT

@shegarty wrote:

Just had a look through her usage - might possibly be out of text messages as it is the old $10 plan. Is there no message alert that she would receive to let her know this?

Should get a text from 611 saying 10 texts left.

When I asked her she said "Well, yeah but that was a long time ago" ... kids 😜 ... might have told me that before I spent an hour trying to figure out what was going on. Changed her to the new $15 plan that has unlimited texts - now she can send as many as she wants. Thanks for all the help folks.