topic Re: registering new account in Get Support

registering new account

topryan — Wed, 05 Jan 2022 16:41:00 GMT

I just finished attempting to set up a new account. I went all the way through the process and go to the final activation and when it attempted to activate me the connection crashed with an oops error message telling me to log in. But my new log in credentials do not work. Since I wanted to take advantage the a limited time offer I went back and started over but now it says my sim card number is invalid. Is there anything I can do to get out of this no mans land.

Thanks

mark

Re: registering new account

Jb456 — Sat, 13 Jun 2020 07:10:31 GMT

Welcome to Public Mobile 🙂

Did you get pass the payment section?if yes - was your credit card charged?

If your card was charged put your sim card in the phone and see if anything works.

If it does work it may have crashed at the part of creating your self serve account. If this is the case follow link below to create it.

https://selfserve.publicmobile.ca/self-registration/

If your credit card was not charged. The system blocks the sim for 50 minutes and would be the other reason it now says invalid sim. If this is the case. Wait one hour, clear internet history and cookie cache open new browser in incongnito mode and try to register again.

Don't forget a referral code. If your account was charged and sim works and you used a referral code the $10 signup bonus will be credited to your account within 72 hours.

Re: registering new account

geopublic — Sat, 13 Jun 2020 07:12:33 GMT

@topryan Try the sim in your phone you see if you can connect to PM's network. If not, then you need to wait for an hour for the current session lock to clear before you can try the activation again.

Re: registering new account

buang99 — Sat, 13 Jun 2020 07:22:59 GMT

@topryan Check your email if you received the registration confirmation (sometimes it ends up in spam folder). If you did you probably just entered your password wrong, you can try forget password if it keeps happening.

Re: registering new account

darlicious — Sat, 13 Jun 2020 08:06:57 GMT

@topryan

All good....? We're still here if you need us.....

Re: registering new account

cavemantoronto — Sat, 13 Jun 2020 09:00:58 GMT

@topryan

Is this for offer that said activation must be by June 12? If you just did it, you missed the deadline. It was 11:59pm eastern.

Re: registering new account

topryan — Sun, 14 Jun 2020 18:43:34 GMT

Thanks for your suggestions. I have tried my sim card and it connected to the public mobile service so I know that I have succeeded in getting set up. I attempted to follow the link to set up a self serve account. I completed the process but when I go to sign in it does not recognize my username(email) and password when I try and use my email to retrieve my password the email comes back as in valid. Frustrating. Thanks for your help I have a moderator now helping out.

Topryan