topic Re: porting a TELUS number in Get Support

porting a TELUS number

GI2016 — Tue, 04 Jan 2022 18:18:33 GMT

hello,

please share...

how long does it take to port a number from TELUS now?

more than a week?

is it better to use the self-serve porting feature or to contact a MOD and have them port it?

Thanks,

Re: porting a TELUS number

SD08 — Sun, 27 Nov 2016 00:22:09 GMT

Porting, if it works properly, should only take a few minutes to an hour to complete. If it takes much longer than that, there's likely an error. For a Telus port, it's recommended to use a different e-mail address than the one on your Telus account. You can easily do this yourself on the self-serve portal. I advise to do it as a separate step from the activation (activate SIM, verify service works, then port number).

Re: porting a TELUS number

xCameron94x — Sun, 27 Nov 2016 00:35:56 GMT

I came from Koodo, I chose a different e-mail adress, and picked a temporary number before Porting over my own number

Re: porting a TELUS number

bgunning — Sun, 27 Nov 2016 02:23:09 GMT

It took over 4 hours for my FIDO number to port, so you shouldn't give up hope too soon. My wife's BellAliant number ported in less than an hour

Re: porting a TELUS number

fanfan — Sun, 27 Nov 2016 02:52:00 GMT

I have helped port over many of my friends, family, and coworkers phones on various carriers including Koodo, Telus, Chatr, etc. It is usually almost instantaneous when porting from a prepaid account or when porting from the "same" company (Telus to Koodo, Fido to Chatr, etc). Post paid ports are also instant to 2 hours. Rarely have I needed to wait overnight. The key may be to use different email addresses and making sure you fill out as much porting info as possible (account number, pin, imei).

Re: porting a TELUS number

dhandel — Thu, 14 Feb 2019 21:03:11 GMT

I ported myTelus number to Public Mobile today. It took ten minutes and I got an email from Telus confirming that I had left Telus. Seamless experience.

Re: porting a TELUS number

Lieux — Thu, 14 Feb 2019 21:04:40 GMT

Happy for you @dhandel..it's not always like that!!!