topic Re: Cannt Access account in Get Support

Cannt Access account

IM33 — Wed, 05 Jan 2022 16:40:40 GMT

hey new user/account and i cannot login as it says invalid. how do i check to see if the email address ec is correct in my account/access the account

Re: Cannt Access account

gblackma — Fri, 12 Jun 2020 21:00:13 GMT

@IM33 did you receive a welcome email from PM? If it came to the right email address then its correct. Its probably the password. Try the password reset link if you know your secret question. If it fails contact the moderators and ask them to for a temporary password. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

Re: Cannt Access account

Naepalm — Fri, 12 Jun 2020 21:01:07 GMT

@IM33

You can click on the forgot password. If that does not work you will need to click on the question mark in the bottom right corner and type forgot login, then forgot password then contact us. And open a ticket. It will ask you for your user name but that is for your community account not your self serve account.

Re: Cannt Access account

IM33 — Fri, 12 Jun 2020 21:06:03 GMT

Forgot to mention i never received a welcome email from PM

Re: Cannt Access account

gpixel — Fri, 12 Jun 2020 21:11:24 GMT

@IM33 check your spam folder. you should've received one

Re: Cannt Access account

geopublic — Fri, 12 Jun 2020 21:12:15 GMT

@IM33 Did you activate at a retail location or online?

Re: Cannt Access account

shep22 — Fri, 12 Jun 2020 21:12:16 GMT

@IM33 wrote:
Forgot to mention i never received a welcome email from PM

@IM33 hi did you check your junk folder?

Re: Cannt Access account

IM33 — Fri, 12 Jun 2020 21:20:41 GMT

Nothing in the spam

Re: Cannt Access account

geopublic — Fri, 12 Jun 2020 21:32:20 GMT

@IM33 Click here to register your selfserve account.

Re: Cannt Access account

esjliv — Fri, 12 Jun 2020 22:24:58 GMT

@geopublic follow his link and register.

If still having problems, maybe contact a moderator for that.

Two ways to reach them:

2- via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

Welcome - Hope you enjoy your time and services with PM!