topic Re: Porting from WIND/Freedom Mobile in Get Support

Porting from WIND/Freedom Mobile

Vbee — Tue, 04 Jan 2022 18:18:30 GMT

I have been having trouble porting my old number to this service and it turns out I gave the wrong PIN for that account when doing the porting, my question is how can I go through the porting process again? When I try it says something along the lines of being Invalid number.

Re: Porting from WIND/Freedom Mobile

Pier — Sat, 26 Nov 2016 23:40:27 GMT

@Vbee

Go to your self serve service and then click on change number. From there you can port your number out.

Re: Porting from WIND/Freedom Mobile

Vbee — Sun, 27 Nov 2016 00:27:03 GMT

This is the text I get when I try to do that"

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

". Additonal info I forgot to list is that I can call and use data from the Public Mobile sim, just can't recieve calls.

Re: Porting from WIND/Freedom Mobile

Luddite — Sun, 27 Nov 2016 00:39:43 GMT

It's unlikely you port-in will go forward, but give it 6 hours while rebooting your phone now and then.

If no success after 6 hours, try this:

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-profile-account/m-p/106237#M31259.

If that fails you need to follow this procedure after taking your patience pill as response may be a week:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#M5581.

Fortunately your Wind SIM is still functional and you can just keep using it. Do not cancel your Wind account that will happen automatically.

Re: Porting from WIND/Freedom Mobile

Vbee — Sun, 27 Nov 2016 15:20:15 GMT

@Luddite

No luck at the moment, I've sent a PM to a mod so it's time to play the waiting game. Thanks for all the info though!