topic Re: How Long Does it Take To Get Up and Running in Get Support

How Long Does it Take To Get Up and Running

RJ64 — Wed, 05 Jan 2022 16:40:25 GMT

First time Public Mobile customer and this has not been an easy or pleasant experience so far. I wanted to transfer my old phone number over to Public and made the request. The screen timed out and I e-mailed the Mods as recommended after viewing these pages.

Someone got back to me and they were helpful as things have progressed, but by the end of the day my number still wasn't ported. I woke up this morning to find that my previous network had terminated my service but no service from my Public Mobile sim.

I've sent numerous messages today asking what is happening but no response. The first message today was sent over 5 hours ago.

Has anyone else had such issues trying to join Public Mobile?

I've been trying to get this done since 1PM yesterday so over 24-hours to port a number and in the meantime no phone service.

What if my car breaks down on the way home tonight or I get into an accident?

I've never had number porting take longer than 10-15 mins before; this is insanely poor.

Thanks Public!

Re: How Long Does it Take To Get Up and Running

gpixel — Fri, 12 Jun 2020 18:42:25 GMT

@RJ64 hi try creating another ticket. this is what I've done to get a fast response. tell the new Moderator what happened.or you can open the last message you recieved from them and reply back. maybe the mod you were speaking too, was inexperienced...

Re: How Long Does it Take To Get Up and Running

gblackma — Fri, 12 Jun 2020 18:42:33 GMT

@RJ64 chek your sent messages in your private message foldsr. Envelope top right of tour screen. Unfortunately if it was sent, then you have to be patient and wait for them to fix your port. Stay safe.

Re: How Long Does it Take To Get Up and Running

gpixel — Fri, 12 Jun 2020 18:44:57 GMT

@RJ64 I hope you didn't cancel your account from your previous provider

Re: How Long Does it Take To Get Up and Running

kb_mv — Fri, 12 Jun 2020 18:53:13 GMT

@RJ64 If your previous provider closed out your account/service, your port should have completed. Reboot your phone and see if that helps.

Re: How Long Does it Take To Get Up and Running

zblackma — Fri, 12 Jun 2020 18:56:13 GMT

Sorry to hear that this happened to you @RJ64 if you log into your self service account and look in the plan section. What number shows up there? If its the number that you ported. Please try turning your phone off, remove and replace the sim card. And restart your phone. Thank you.

Re: How Long Does it Take To Get Up and Running

RJ64 — Fri, 12 Jun 2020 18:58:28 GMT

Unfortunately it hasn't worked; I've been rebooting all day with no luck.

Re: How Long Does it Take To Get Up and Running

dabr — Fri, 12 Jun 2020 18:58:51 GMT

@RJ64 Just to clarify, you mean you either submitted a ticket via SIMon chatbot or you used private message (envelope icon) and not email?

Re: How Long Does it Take To Get Up and Running

RJ64 — Fri, 12 Jun 2020 18:59:29 GMT

I thankfully have only converted my number over and not the wife's so my Koodo account does still exist.

I can't go back at this stage however until Public makes me an active customer.

Re: How Long Does it Take To Get Up and Running

RJ64 — Fri, 12 Jun 2020 19:00:51 GMT

Unfortunately I haven't been able to do that; the activation timed out so when I attempt to create a new account it says the sim is invalid. I had to have things setup via a Mod which appears to have gone through except no service.

Re: How Long Does it Take To Get Up and Running

gpixel — Fri, 12 Jun 2020 19:00:57 GMT

@RJ64 if you created a new ticket it shouldn't be too long for a response.

Re: How Long Does it Take To Get Up and Running

RossN — Fri, 12 Jun 2020 20:13:49 GMT

Re: How Long Does it Take To Get Up and Running

RJ64 — Fri, 12 Jun 2020 19:02:37 GMT

I used the Private Message function to contact the Mods who were in touch with me yesterday. I've had no contact this morning although did get someone on the phone via my old provider who connected me with someone from Public.

They said there was an issue and a ticket issued and to try turning on my phone periodically today. If it doesn't work after 6pm then contact them again.

Re: How Long Does it Take To Get Up and Running

gpixel — Fri, 12 Jun 2020 19:05:29 GMT

@RJ64 was there a number they left for you to call? it seems they are currently working on it since they said keep trying till 6pm. I would suggest waiting till then, and then try to call that number back if you can or contact Moderators

Re: How Long Does it Take To Get Up and Running

RJ64 — Fri, 12 Jun 2020 19:05:00 GMT

That is what has me worried; my new ticket was created 5 hours ago; my call when someone from Koodo connected me was made at 10am this morning. It is now 3pm.

Thank goodness I have an understanding manager so I've been able to go aside and try and get this done.

Re: How Long Does it Take To Get Up and Running

gpixel — Fri, 12 Jun 2020 19:08:39 GMT

@RJ64 yes thankfully! the proper procedure in transfering a koodo number is to choose a new temporary number then contact customer support to port in your koodo number.

Re: How Long Does it Take To Get Up and Running

RJ64 — Fri, 12 Jun 2020 20:00:25 GMT

Nobody told me that part so it was transferred without a temporary number.

That's not good.

I'm still not up and running.

Re: How Long Does it Take To Get Up and Running

gblackma — Fri, 12 Jun 2020 20:06:16 GMT

@RJ64 the actvating with a temporary cell phone number only applies to Koodo prepaid.

Re: How Long Does it Take To Get Up and Running

RJ64 — Fri, 12 Jun 2020 20:21:21 GMT

Okay; no I wasn't under Koodo Prepaid.

It looks like I'm going to have to find one of the Koodo sims I've been sent with phone upgrades over the years and activate it for a usable phone in the meantime.

Re: How Long Does it Take To Get Up and Running

gpixel — Fri, 12 Jun 2020 20:22:57 GMT

@RJ64 try to do something else in the meantime and do as they said and reboot your phone every hour and try again