topic Re: email change in Get Support

email change

Wendy60 — Wed, 05 Jan 2022 16:39:54 GMT

I need to speak with a moderator to change my email address, thanks.

hairbag1 — Fri, 12 Jun 2020 02:51:20 GMT

Top of page, click on Get Help, then click Chat with Simon for moderator assistance.

Wendy60 — Fri, 12 Jun 2020 02:51:23 GMT

Is Simon a bot? I would like to speak to a real human, thanks.

shaker — Fri, 12 Jun 2020 02:52:01 GMT

Hi,

Contact Moderator Team here. Inform them the new email address. Only they can set up the email at the back end.

Regards.

hairbag1 — Fri, 12 Jun 2020 02:53:18 GMT

@Wendy60 wrote:
Is Simon a bot? I would like to speak to a real human, thanks.

Unfortunately, there's no "real human" to speak to. Simple Simon is as close as it gets at Public Mobile.

gblackma — Fri, 12 Jun 2020 02:54:03 GMT

@Wendy60 thee are 2 ways to contact the moderators ( PM customer service) :

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

shaker — Fri, 12 Jun 2020 02:55:15 GMT

At the front end , you can change the email address using self serve.

But at the back end office, only the Moderator Team can set up your new email.

Contact team Moderator here.

Hope this solves your issue.

Regards,

RanaShahid — Fri, 12 Jun 2020 02:56:19 GMT

Simon is a bot. Please click on Get Help, then click Chat with Simon. Simon will create a ticket to connect you with a moderator.