topic Re: phone in Get Support

phone

mags1 — Wed, 05 Jan 2022 16:39:52 GMT

why my phone dont work

Re: phone

hairbag1 — Fri, 12 Jun 2020 01:22:49 GMT

@mags1 wrote:
why my phone dont work

Is your plan ACTIVE ? Did you port from somewhere else ? More info please.

Re: phone

buang99 — Fri, 12 Jun 2020 01:27:30 GMT

Try restarting your phone.

Re: phone

gblackma — Fri, 12 Jun 2020 01:30:07 GMT

We need more information @mags1 . To add to @hairbag1 's questions. Whats the make and model of your phone? Thanks.

Re: phone

Naepalm — Fri, 12 Jun 2020 01:35:06 GMT

@mags1

Much more information is needed this is public forum we are all customers as community members and do not have direct access to your account.

Re: phone

yanzhiqiang — Fri, 12 Jun 2020 01:57:10 GMT

What kind of phone? Make and model?

Re: phone

mags1 — Fri, 12 Jun 2020 02:27:43 GMT

it’s a LG-C710h

Re: phone

mags1 — Fri, 12 Jun 2020 02:28:20 GMT

Tried but nothing

Re: phone

hairbag1 — Fri, 12 Jun 2020 03:15:08 GMT

Re: phone

gblackma — Fri, 12 Jun 2020 03:15:55 GMT

@mags1 lgs require at minimum a network reset and sometimes a factory reset is required to work properly. Try the network reset. Stay safe.

Sorry The only article that I could find is for a factory reset. Back up your information first.

https://albastuz3d.net/how-to-hard-reset-or-factory-reset-lg-c710-aloha/

Re: phone

CS_Agent — Fri, 12 Jun 2020 15:20:14 GMT

Hi there @mags1 😄

For any issues please reach our Moderators by completing a ticket at the link below:
https://bit.ly/2HK8Bnb

Cheers,
Public Mobile Team

Re: phone

srlawren — Fri, 12 Jun 2020 15:41:58 GMT

@mags1 it took a while to find specs for your phone, but it looks like it contains the required 850MHz and 1900MHz network frequencies, and may have been sold by Telus (based on the image on this page:) https://www.handsetdetection.com/device-detection-database/devices/lg/c710h/.

So, it should be compatible. Are you a new Public Mobile customer and your phone has not yet worked at all? Or were you already successfully using it here and it suddenly stopped? Do you see any error messages? Can you make/receive calls? Send/receive texts? Use data? We need more details to try to help.