topic Re: NO INCOMING CALLS in Get Support

NO INCOMING CALLS

RanaShahid — Wed, 05 Jan 2022 16:39:46 GMT

Hi,

I recently ported in my number from Chatr wireless to PM. It is been more than 6 hours of porting in. I am not receiving calls other than Telus Network. I submitted request to a moderator, he asked for further details and it is been more than 2 hours that I did not hear back. It is so frustrating. I did all the necessary troubleshooting but all in vain. PLEASE HELPPPPP

Re: NO INCOMING CALLS

gpixel — Thu, 11 Jun 2020 23:52:15 GMT

@RanaShahid just send another message to the Moderators through your private messages from a previous reply.

what type of phone do you have? maybe all you need is a network reset

Re: NO INCOMING CALLS

gblackma — Thu, 11 Jun 2020 23:55:31 GMT

@RanaShahid try restarting your phone. Take out and replace the SIM, wait 30 seconds and restart it. Whats the make and model of your phone? Welcome to PM. Stay safe.

Re: NO INCOMING CALLS

shep22 — Thu, 11 Jun 2020 23:52:57 GMT

@RanaShahid hi if you already contacted the moderators you will have to wait while they look into your issue hope it's resolved for you soon good luck

Re: NO INCOMING CALLS

mikeklemak — Thu, 11 Jun 2020 23:59:52 GMT

I'm dealing with the same thing right now. Put a ticket into the moderators. I'll let you know when they figure it out.

Re: NO INCOMING CALLS

gpixel — Fri, 12 Jun 2020 00:15:12 GMT

@mikeklemak what's the make and model of your phone?

Re: NO INCOMING CALLS

mikeklemak — Fri, 12 Jun 2020 00:17:05 GMT

Huawei P20 Pro

Re: NO INCOMING CALLS

will13am — Fri, 12 Jun 2020 00:17:44 GMT

@RanaShahid , the best way to check when your number port is complete is by continuing to use the old service. When that service disconnects, your port is complete. Normally ports don't take more than a couple of hours. Definitely follow up with the moderators.

Re: NO INCOMING CALLS

geopublic — Fri, 12 Jun 2020 00:17:57 GMT

@RanaShahid You just need to be patient the moderators will respond and the port will complete and you will be able to receive calls.

Re: NO INCOMING CALLS

gblackma — Fri, 12 Jun 2020 00:18:58 GMT

@mikeklemak so, are you getting some calls like @RanaShahid too? Thanks.

Re: NO INCOMING CALLS

popping — Fri, 12 Jun 2020 00:20:31 GMT

@RanaShahid

If you supplied with correct Chatr info, it will take about 30 minutes for Chatr to release your phone number to PM.

Chatr online does not show your your account number.

Did you call Chatr to get your account # before porting?

1. Your Chatr number must be active to port.

2. PM need your Chatr account #, name on the Chatr account and the phone number to be ported. If you provide more info, there is more chance that the extra info may be wrong to stop the porting process.

Welcome to PM.

Have a better and better days!

Re: NO INCOMING CALLS

gpixel — Fri, 12 Jun 2020 00:24:30 GMT

@mikeklemak try resetting your network settings

open settings>advanced settings
tap backup and reset
tap network settings reset
tap network settings reset and confirm
restart and test

Re: NO INCOMING CALLS

mikeklemak — Fri, 12 Jun 2020 00:38:10 GMT

No calls yet.

Re: NO INCOMING CALLS

mikeklemak — Fri, 12 Jun 2020 00:39:23 GMT

Thanks. So far, no dice.

Re: NO INCOMING CALLS

gpixel — Fri, 12 Jun 2020 00:41:20 GMT

@mikeklemak darn.. try the lost/stolen feature to try and reset the sim network. go into your self serve and enable the feature for 5 min and then disable it

Re: NO INCOMING CALLS

RanaShahid — Fri, 12 Jun 2020 02:52:33 GMT

Unfortunately, it did not work either.

Re: NO INCOMING CALLS

shaker — Fri, 12 Jun 2020 03:02:03 GMT

Cheer up.

If even after a network reset, you are not getting incoming calls, then it is a technical issue in porting your phone number.

Give the Moderator Team, more time.

They will fix it , sooner than later!

Regards.