topic Cannot Create Account in Get Support

Cannot Create Account

aday — Tue, 04 Jan 2022 18:18:27 GMT

I cannot create an account when it asks for my number it keeps telling me it is invalid

please help

Re: Cannot Create Account

ben10nnery — Sat, 26 Nov 2016 21:15:38 GMT

Is it the SIM number it is saying is invalid?

Re: Cannot Create Account

aday — Sat, 26 Nov 2016 21:30:00 GMT

no the phone number (step 1)

i entered my area code + number no spaces or dashes

the error i get is

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

Re: Cannot Create Account

Luddite — Sat, 26 Nov 2016 21:47:37 GMT

If you recently activated a SIM that would have created your account. Why are you trying to do it now?

Re: Cannot Create Account

aday — Sat, 26 Nov 2016 21:54:46 GMT

the only thing i did was order my sims during the 40 deal but then i had an issue with unloading my phone because of my custom rom.

so now that i got my phone unlocked, i am attempting to create an accout to sign up for a plan and get my number ported (and hopefully get on the 10 deal that was on when i ordered my sims)

Re: Cannot Create Account

Luddite — Sat, 26 Nov 2016 22:04:35 GMT

OK Please read this http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m-p/99033#M18556

then go here to activate the SIMs https://activate.publicmobile.ca/

Provided you ordered the SIMs by Nov 16 you will be able to get the promo plan. Follow the directions here: http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pick-Up-Locations/m-p/104993#M7151

If you get stuck, it's best to create a new message here in the forum.

Good luck.

Also, "Do nots” for port-ins:

- if coming from Koodo do not use the same email address for Koodo and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically

Re: Cannot Create Account

aday — Mon, 28 Nov 2016 00:16:28 GMT

thanks for your help