topic Re: $40 plan in Get Support

$40 plan

slhudson23 — Wed, 05 Jan 2022 16:39:19 GMT

Hi all, I have a question about the $40/month plan. I've been on this plan for a year and my account says I receive 2.5 GB data, and there's also something about a 1GB promo so maybe I get 3.5GB? But when I check the current public mobile plans, the $40/month plan is offering 4.5GB plus a bonus 500MB for autopay, which I have. As I'm paying $40 a month, this is the amount of data I'd like to receive, how do I update my account? Thanks

Re: $40 plan

NDesai — Thu, 11 Jun 2020 15:50:49 GMT

@slhudson23 Login to your self-serve and go change plan page. Pick a new plan and have it changed on your next renewal date.

More info here: https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: $40 plan

Triguy — Thu, 11 Jun 2020 15:54:04 GMT

You can change your plan in your self serve account. It is recommended to change on your next renewal date.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Re: $40 plan

Naepalm — Thu, 11 Jun 2020 15:53:44 GMT

@slhudson23

to update your account go to change planning your overview page and select the 40.00 plan then on the bottom click the far right side that says change on renewal date. Ignore it if it asks you to add funds to your account. You will only need to add funds if you're not on auto-pay or closer to the date if you want to top up.

You will then have the new plan on your renewal. Although that bonus 1G might disappear if it is not stackable.