topic Re: unable to change APN in Get Support

unable to change APN

celidhkk — Wed, 05 Jan 2022 16:39:07 GMT

signed up last week and got my phone working. Got a new phone (moto G8 power lite) this week, put the sim card in and now cannot send pictures. I've gone through how to set up the APN, but on this phone it doesn't seem to allow me to change or add an APN.

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

I can get right up to the "access point names", but then there is no way for me to alter anything or to click to create a new APN setting. Everything I see is light grey (not clickable) and in the top right corner where the three little dots are for more options, the only option I have is to reset to default.

Re: unable to change APN

Anonymous — Thu, 11 Jun 2020 15:25:41 GMT

@celidhkk- I think that's a quirk with LG phones. You can try to do a network reset. I think i remember others having some luck with that. Otherwise, *might* need a full reset. Just going off memory here...

Re: unable to change APN

geopublic — Thu, 11 Jun 2020 15:27:54 GMT

@celidhkk What happens if you change the setting to manually connect to a network instead of automatic? Can you scan for networks and select Public Mobile?

Re: unable to change APN

celidhkk — Thu, 11 Jun 2020 15:27:48 GMT

So will the network reset change anything else with the phone settings?

Re: unable to change APN

celidhkk — Thu, 11 Jun 2020 15:28:39 GMT

I did do the manually find network and chose the public mobile network, but still doesn't work.

Re: unable to change APN

geopublic — Thu, 11 Jun 2020 15:29:31 GMT

@celidhkk wrote:
So will the network reset change anything else with the phone settings?

@celidhkk It will reset your Wi-Fi settings to default, so you will need to re-enter the passwords.

Re: unable to change APN

Naepalm — Thu, 11 Jun 2020 15:33:01 GMT

@celidhkk

The Motorola website says to do the following:

Edit or create a new access point

If you and your wireless service provider determine that you need to change the settings of your current access point name (APN) or to create a new one, you must obtain the APN and detailed settings from your provider.

From the applications tray, touch Settings to open the Settings application.
Touch More > Cellular Networks > Access Point Names.
Touch an existing APN to edit it. Or press Menu and touch New APN. Enter the APN settings that you obtained from your wireless service provider by touching each setting that you need to edit.
When you’re finished, press Menu and touch Save.
If you created a new APN, touch it in the APNs screen to start using it.

Here’s how to set up data in 3 steps:

1) Tap:

Settings
More
Access Point Names
New APN Settings

2) Input this info:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: 74.49.0.18
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220

3) Leave all the other fields blank. Just hit save, and you’re good to go!

Good luck!

Re: unable to change APN

Naepalm — Thu, 11 Jun 2020 15:34:20 GMT

@celidhkk wrote:
signed up last week and got my phone working. Got a new phone (moto G8 power lite) this week, put the sim card in and now cannot send pictures. I've gone through how to set up the APN, but on this phone it doesn't seem to allow me to change or add an APN.

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

I can get right up to the "access point names", but then there is no way for me to alter anything or to click to create a new APN setting. Everything I see is light grey (not clickable) and in the top right corner where the three little dots are for more options, the only option I have is to reset to default.

Here is a link to how to setup your phone from teh start as well:

https://www.helpforsmartphone.com/public/en/motorola/moto-g8-plus/android-9-0/guides/22/Set-up-Internet-Motorola-Moto-G8-Plus

Re: unable to change APN

celidhkk — Thu, 11 Jun 2020 15:34:54 GMT

when manually trying to choose public mobile network again, it now says network unavailable.

Re: unable to change APN

celidhkk — Thu, 11 Jun 2020 15:41:16 GMT

@Naepalm that link was helpful, right up until step 8. It won't let me change any APNs. The reset doesn't seem to change anything, though I've tried 3 times now. And no plus sign appears at the top of my page where it shows it should be in the picture on the walk through.

Re: unable to change APN

Naepalm — Thu, 11 Jun 2020 15:41:58 GMT

@celidhkk

hmmm...This is out of the box as well you didn't add anything to the phone? I'll do some more digging to see about the exact issue with no plus sign or unable to change APN.

Maybe a full factory reset needs to be done? Do not do that, just wondering.

Re: unable to change APN

celidhkk — Thu, 11 Jun 2020 15:43:25 GMT

@Naepalm

yes, straight out of the box. I don't think I'm good enough to change anything major in the phone. Just personalizing.

Re: unable to change APN

Naepalm — Thu, 11 Jun 2020 15:45:09 GMT

@celidhkk

I did find this: Is your phone new and was never used for another carrier? Maybe you need to unlock your phone. It seems kinda weird but the answers I found regarding APN greyed out were that it may be the network carrier.

Sometimes, APN settings on your device for a particular carrier may be "locked" such that they are "grayed out" and can't be modified. This is often an indication that they have been set by your currently connected carrier and that you shouldn't need to modify them.

Re: unable to change APN

celidhkk — Thu, 11 Jun 2020 15:46:49 GMT

@Naepalm

yes, that sounds like what's happening. Though it did say the phone was unlocked when I purchased it. Hmm.

Re: unable to change APN

geopublic — Thu, 11 Jun 2020 15:53:56 GMT

@celidhkk wrote:
when manually trying to choose public mobile network again, it now says network unavailable.

@celidhkk Restart your phone and try again to select Public Mobile then go into your APN too check if there is an APN setting for it. If your are still having a problem then try the network reset to see if allows you to select PUblic Mobile.

Re: unable to change APN

Naepalm — Thu, 11 Jun 2020 15:49:59 GMT

@celidhkk reading in the previous post in the forum regarding grey out APN, you could set your network data to automatic then restart the phone and see if it sync up with Public.

You may need to do a complete factory reset though. If you had to make sure all your data is backed up.

At this point you might want to get in contact with the moderators before factory resetting:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unable to change APN

geopublic — Thu, 11 Jun 2020 15:54:23 GMT

@celidhkk wrote:
@Naepalm
yes, that sounds like what's happening. Though it did say the phone was unlocked when I purchased it. Hmm.

@celidhkk if your phone was locked calling or texting would also not work. Is that the case?

Re: unable to change APN

celidhkk — Thu, 11 Jun 2020 15:51:06 GMT

@geopublic

I tried that. I can select Public Mobile as the network, but when I click on APN they aren't listed. It is telus that comes up and is greyed out. I cannot click on any APNs listed (there are three, two list telus, and the third says nothing at all, but it won't let me edit them)

Re: unable to change APN

darlicious — Thu, 11 Jun 2020 15:51:18 GMT

https://forum.xda-developers.com/lg-g8/help/sprint-g8-apn-greyed-t4032637

@celidhkk

Where did you buy your phone? Read this forum it might help.....or maybe the roam or freedom sim card trick will work.*

Re: unable to change APN

celidhkk — Thu, 11 Jun 2020 15:52:12 GMT

@geopublic

texting works and phone calls work. Just not picture messaging.