topic Re: Did anyone experience the call connection issue today? in Get Support

Did anyone experience the call connection issue today?

ibuddler — Wed, 05 Jan 2022 16:38:38 GMT

I've got few calls couldn't make through. And few calls the other parties couldn't hear me at all. I'm in Calgary. Anyone has the similar issue?

Re: Did anyone experience the call connection issue today?

LovesToPM — Thu, 11 Jun 2020 05:04:11 GMT

Hi @ibuddler

First try restarting your phone.

If the problem persists, check the strength of your network connection.

Which phone are you using? Is there another phone device you could try with your SIM to see if the problem continues?

Re: Did anyone experience the call connection issue today?

darlicious — Thu, 11 Jun 2020 05:12:19 GMT

@ibuddler

It sounds like you have a poor network connection. Put your phone in airplane mode. Wait 5 min. Turn airplane mode off. This will have completely disconnected your phone from the network. It will then establish a new connection....which should clear up any issues youve been having with your quality of service.

Re: Did anyone experience the call connection issue today?

Theknight — Thu, 11 Jun 2020 05:14:18 GMT

I guess there’s an issue in your phone

Re: Did anyone experience the call connection issue today?

computergeek541 — Thu, 11 Jun 2020 05:42:11 GMT

@ibuddler wrote:
I've got few calls couldn't make through. And few calls the other parties couldn't hear me at all. I'm in Calgary. Anyone has the similar issue?

I haven't heard of any widespread problems on the network. This could be localized issue or maintenance being performed on the network in your area. The ususal troubleshooting tips of trying a different device or making the call in a different location apply, but I feeling that this could be something intermitent.

Re: Did anyone experience the call connection issue today?

ibuddler — Thu, 11 Jun 2020 06:48:41 GMT

I don't know how to reply with quote but I really hope so. It was good in the morning and just this afternoon and evening couldn't take any calls.

If the problem persists, I'll have to port out.

Btw, I don't think my phone has issue. I'm using S10+ bought from Telus.

Re: Did anyone experience the call connection issue today?

darlicious — Thu, 11 Jun 2020 07:05:48 GMT

@ibuddler

Youre on the telus network....there are very few places that would give you poor service with telus . Have you tried my suggestion to use airplane mode? This fixes 95% of all user complaints when it comes to dropped or missed calls, poor reception, and being unable to send or recieve text messages.

Re: Did anyone experience the call connection issue today?

gpixel — Thu, 11 Jun 2020 08:21:31 GMT

@ibuddler try resetting your network settings

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm

This will delete your wifi passwords and you will need to re-enter them again

Re: Did anyone experience the call connection issue today?

hyT — Thu, 11 Jun 2020 08:49:01 GMT

@ibuddler wrote:
I don't know how to reply with quote .....

If you are using a browser (e.g. Chrome or FireFox) in a desktop PC, in the "Reply to Message" screen, click on the 3-dots at the right-most part of the tool bar under the words "Body........PREVIEW". An extra line of icons will show up above that tool bar. (See the screenshot below.) Click on the close-quotation icon - " - and it will quote the post to which you're replying. You may also edit that quotation to show just the relevant part.

I don't use a MAC. I assume it will work the same way.

However, it does not seem to work if you are using a mobile device with a smaller screen like a mobile phone. The 3-dot icon does not show up in the smaller screens.

Hope this helps.

Re: Did anyone experience the call connection issue today?

Nezgar — Thu, 11 Jun 2020 13:24:12 GMT

@ibuddler

It cant hurt to toggle Airplane mode or reboot your phone just to reestablish the network connection.

Re: Did anyone experience the call connection issue today?

ibuddler — Fri, 12 Jun 2020 01:05:40 GMT

@hyT wrote:
@ibuddler wrote:
I don't know how to reply with quote .....
If you are using a browser (e.g. Chrome or FireFox) in a desktop PC, in the "Reply to Message" screen, click on the 3-dots at the right-most part of the tool bar under the words "Body........PREVIEW". An extra line of icons will show up above that tool bar. (See the screenshot below.) Click on the close-quotation icon - " - and it will quote the post to which you're replying. You may also edit that quotation to show just the relevant part.

I don't use a MAC. I assume it will work the same way.

However, it does not seem to work if you are using a mobile device with a smaller screen like a mobile phone. The 3-dot icon does not show up in the smaller screens.

Hope this helps.

Thank you. Got it working.

But unfortunately, today it happens again. I've turned off my phone for 10 minutes and turned it on again. But still lost calls. I called myself from the other phone, it went to my voicemail although the signal is full. Guess I don't have luck with PM. Gonna port out before the month end. I was expecting an interview call and during the call people couldn't hear me... Had to use my wife's phone. That's very awful.

Thank you all for your help. Would you guys recommend lucky or freedom? Wife is with freedom but she doesn't get lots of signals outside of the city.

Re: Did anyone experience the call connection issue today?

hyT — Fri, 12 Jun 2020 01:37:51 GMT

@ibuddler wrote:
..........
Thank you all for your help. Would you guys recommend lucky or freedom? Wife is with freedom but she doesn't get lots of signals outside of the city.

Here was my experience with Freedom Mobile:

No, I won't switch to Freedom Mobile even if they have cheaper plans. I was with Freedom Mobile. In fact I was with Wind Mobile before it turned into Freedom Mobile. Its coverage was atrocious in and near the areas I frequent when compared with Public Mobile. My wife often complained I was not answering her calls when I did not actually receive the calls. The data signal did not work in most restaurants or inside buildings. I often saw a message popped up warning me that I was roaming when I was in my own house just north of Toronto. Why did I stick with them? I was too busy working to look for other options and Freedom was cheaper than the big three. When I finally had time and decided to look for a cheaper plan, I asked at the Freedom Mobile stores and kiosks. When the agents found out that I wanted to go for the cheaper prepaid plans, they brushed me off and told me to go do it online myself. I suspect that there is no or less money/commission for the agents when people downgrade their plans. So I searched online and found Public Mobile. I monitored this community forum for a few months. I saw the common problems people encountered in starting up with PM. I avoided those common mistakes and my porting over to PM was smooth and flawless. What's most satisfying is that when I have any questions, I can always come to this community to find answers. Most questions are eagerly answered by many current and more experienced PM customers. The one time I had to contact a Moderator, the response and resolution were within hours. All in all, my experience with PM has been positive while my experience with Freedom Mobile was disappointing.

It is too bad that you are now experiencing problems with your PM connections.

I have no experience with Lucky Mobile and so cannot give you any feedback. May be other PMers can give you more information. Sorry to see you go. Best of luck to you.

Re: Did anyone experience the call connection issue today?

hairbag1 — Fri, 12 Jun 2020 01:47:48 GMT

@ibuddler...

...is it possible to swap sims with the wife for a day or two to see if the same happens with her phone.

Hard to figure PM being the problem in Calgary. PM uses Telus infrastructure so should be as robust as any provider.

Re: Did anyone experience the call connection issue today?

jprender — Fri, 12 Jun 2020 01:51:35 GMT

I didn't experience this today, but I wanted to chime in and say don't go with Freedom Mobile. I've heard terrible things with them. If you leave your zone you'll get charged with a buttload of roaming charges. A lot of my friends have been with them and say their bills were a lot more than they expected (because of this). If my friend was in Mississauga and went to North York, she would get charged. Not sure if this is for everyone, but being confined to a certain area is a no-no. I believe Koodo may have some affordable plans if you BYOP.

Re: Did anyone experience the call connection issue today?

darlicious — Fri, 12 Jun 2020 10:52:10 GMT

@ibuddler

If you have tried rebooting and tried airplane mode with no success ( with call quality or missed calls or all calls going straight to voicemail) then its time to try using the lost/stolen feature. Using this troubleshooting technique disconnects the sim card from your pm services. Once it reconnects it reprovisions. This is very effective in stopping the issue of all calls going to voicemail.

Log in to your account. Report phone lost. Log out. Wait 5 min. Log in. Report phone found. Log out. Reboot phone. Have your wife call you. Are you able to recieve calls now? Maybe you can respond if any of these techniques have worked for you? Thx

Re: Did anyone experience the call connection issue today?

ibuddler — Tue, 16 Jun 2020 20:33:07 GMT

@darlicious wrote:
@ibuddler
If you have tried rebooting and tried airplane mode with no success ( with call quality or missed calls or all calls going straight to voicemail) then its time to try using the lost/stolen feature. Using this troubleshooting technique disconnects the sim card from your pm services. Once it reconnects it reprovisions. This is very effective in stopping the issue of all calls going to voicemail.

Log in to your account. Report phone lost. Log out. Wait 5 min. Log in. Report phone found. Log out. Reboot phone. Have your wife call you. Are you able to recieve calls now? Maybe you can respond if any of these techniques have worked for you? Thx

None of these works. I don't know what's wrong. Sometimes, I can pick up the calls but the other party just can't hear me at all. This happens to me very often now. Like 8 out of 10 calls. Can't deal with this anymore.

Re: Did anyone experience the call connection issue today?

ibuddler — Tue, 16 Jun 2020 20:37:49 GMT

Re: Did anyone experience the call connection issue today?

ibuddler — Tue, 16 Jun 2020 20:38:50 GMT

And here's my phone setting. I'm using S10+ from Telus. I don't think my phone has issue. And this never happened to me before when I was on Telus network.

Re: Did anyone experience the call connection issue today?

hyT — Tue, 16 Jun 2020 20:42:07 GMT

@ibuddler

Have you tried switching your PM SIM card into another phone yet?

It sounds more like a PHONE issue than a PM connection issue.

If SIM works perfectly in another phone, it is better to use another phone than switching to another provider.

Re: Did anyone experience the call connection issue today?

ibuddler — Tue, 16 Jun 2020 20:42:14 GMT

and that's the gsm info.