topic Re: Reaching a Moderator without SIMon in Get Support

Reaching a Moderator without SIMon

gpixel — Wed, 05 Jan 2022 16:38:24 GMT

Hi, just wanted to let everyone know. If you've already talked to a moderator once and you wanted to talk to them again, you can just go to your inbox click the last message that was sent to you by a moderator, hit reply and message them through there instead of going through the whole process of SIMon.

Re: Reaching a Moderator without SIMon

Staliger — Sun, 12 Apr 2020 22:49:52 GMT

@gpixel Yes, that's right. It is faster. But during this pandemic time, sending a direct message is for difficult and urgent cases only, like if a person can't get access to account, or suspended without reason, etc.

Re: Reaching a Moderator without SIMon

ShawnC13 — Sun, 12 Apr 2020 22:49:54 GMT

@gpixel wrote:
Hi, just wanted to let everyone know. If you've already talked to a moderator once and you wanted to talk to them again, you can just go to your inbox click the last message that was sent to you by a moderator, hit reply and message them through there instead of going through the whole process of SIMon.

If it is for a different reason you need to create a trouble ticket. They are prioritizing trouble tickets. Any additional issues could be sent to the back of the list. It is best to use SIMon whenever you are creating a trouble ticket.

Re: Reaching a Moderator without SIMon

gpixel — Sun, 12 Apr 2020 23:06:33 GMT

yes listen to @ShawnC13 @Staliger use this method only for urgent matters.