topic Re: Making payments for my monthly pay in Get Support

Making payments for my monthly pay

Buyo — Wed, 05 Jan 2022 16:38:09 GMT

Re: Making payments for my monthly pay

iliketotalk — Sun, 12 Apr 2020 13:57:32 GMT

@Buyo Hello we could use a little more info if you need some help

Making payments for my monthly pay

Buyo — Sun, 12 Apr 2020 13:59:06 GMT

How can I pay my monthly payments online

Re: Making payments for my monthly pay

Anonymous — Sun, 12 Apr 2020 14:03:52 GMT

@Buyo wrote:
How can I pay my monthly payments online

The self-serve can take a payment card. You can register a payment card. You can also buy vouchers from stores and online. The 611 service can use a pre-registered payment card and also those vouchers.

Re: Making payments for my monthly pay

hairbag1 — Sun, 12 Apr 2020 14:05:38 GMT

@Buyo wrote:
How can I pay my monthly payments online

On-line payment services like ding.com or recharge.com will charge a small fee.

Re: Making payments for my monthly pay

gblackma — Sun, 12 Apr 2020 14:07:56 GMT

@Buyo it's a 30 day cycle. And you can pay with vouchers, credit cards or visa and MasterCard debit from American or Canadian banks.

You can also use online sites such as recharge.xom and zoom.com for a fee. Use either your self service account or 611 to apply the payment. Here's an article on payment options

https://www.publicmobile.ca/en/on/get-help/articles/accepted-payments-for-activation

If you need to add a autopay credit card use this screenshot to see where to add it

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

If you need more help, please ask. Stay safe.

Re: Making payments for my monthly pay

ddeep91 — Sun, 12 Apr 2020 14:08:03 GMT

@Buyo

Hi, Firstly go ahead

1) log into your "self serve" account HERE

2) Once you log in, You will see, "MAKE A PAYMENT" Button

You can enter the amount if you already have a card set up online or You can manage your cards/add a new card in.

You can also call 611 from your phone to make a payment.

Cheers

Re: Making payments for my monthly pay

gblackma — Sun, 12 Apr 2020 14:16:23 GMT

@computergeek541 please combine this duplicate oost. Thanks.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Making-payments-for-my-monthly-pay/m-p/527300

Re: Making payments for my monthly pay

Naepalm — Sun, 12 Apr 2020 14:19:30 GMT

@Buyo

In order to answer your question, we may need more information otherwise we can point you to the payment option.

Here is AutoPay it will save you 2.00 a month on your bill. It is the best option make sure to set this up and you won't have to worry.

AUTO PAY IS AWESOME AN AMAZING SAVE $2.00

HAVE A GREAT DAY!

Re: Making payments for my monthly pay

popping — Sun, 12 Apr 2020 15:29:34 GMT

@Buyo wrote:
How can I pay my monthly payments online

PM is not setup to accept online bill payment from your credit card or bank account.

But you can register your credit card or bank Visa debit card for autopay. PM will take money from your autopay card on your renewal day to pay for your plan fee.

Make sure the credit/debit card address matches what is on your statement.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Re: Making payments for my monthly pay

Anonymous — Sun, 12 Apr 2020 15:21:11 GMT

@popping

That's the other interpretation of the sparse OP 🙂 . Thanks for adding it.

Re: Making payments for my monthly pay

Triguy — Sun, 12 Apr 2020 15:52:18 GMT

You can setup autopay with a credit card or Visa debit. Here is more info.

https://www.publicmobile.ca/en/bc/get-help/articles/pay-for-your-services-online

Billing cycle are on a 30 day period.

Re: Making payments for my monthly pay

JoyLuck — Sun, 12 Apr 2020 16:12:06 GMT

@Buyo wrote:
How can I pay my monthly payments online

If you are going to pay online do the following with your browser to avoid any problems:

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try different browsers.

When entering credit card info:

After a few failed attempts, the payment card gets locked out and so the only recourse is to seek moderator team assistance.

Re: Making payments for my monthly pay

Staliger — Sun, 12 Apr 2020 17:09:28 GMT

@Buyo You can setup Autopay in your self-service account. However, it can fail sometimes, so I recommend to do manual payment even with enabled Autopay. Just to prevent suspension issues.

Re: Making payments for my monthly pay

geopublic — Sun, 12 Apr 2020 17:34:54 GMT

Setting up AutoPay means that you earn $2 every 30 days!
To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Hope this helps!

Re: Making payments for my monthly pay

Naepalm — Sun, 12 Apr 2020 19:58:41 GMT

@Buyo wrote:
How can I pay my monthly payments online

Did you ask this twice now?

@Buyo

Here is AutoPay it will save you 2.00 a month on your bill. It is the best option make sure to set this up and you won't have to worry.

AUTO PAY IS AWESOME AN AMAZING SAVE $2.00

HAVE A GREAT DAY!