topic Re: Web page not loading in Get Support

Web page not loading

Vocoloco — Wed, 05 Jan 2022 16:37:53 GMT

I'm trying to activate a new sim card but the web page is not loading? Any ideas?

Re: Web page not loading

Staliger — Wed, 10 Jun 2020 16:24:58 GMT

@Vocoloco Can you clear your cache and cookies and then use incognito mode for your browser?

Re: Web page not loading

Vocoloco — Wed, 10 Jun 2020 16:25:10 GMT

I enter all the information any when i click continue the web page hangs with a blank white page

Re: Web page not loading

gblackma — Wed, 10 Jun 2020 16:26:21 GMT

@Vocoloco clear your browser history, go to private/ incognito mode, restart your device and try again to activate your SIM card. Stay safe.

Re: Web page not loading

NDesai — Wed, 10 Jun 2020 16:26:51 GMT

@Vocoloco wrote:
I enter all the information any when i click continue the web page hangs with a blank white page

Activation page is not loading for me. Looks like they are having some issues at the moment. Please try again later.

Re: Web page not loading

Vocoloco — Wed, 10 Jun 2020 16:28:24 GMT

Is this typical?

Re: Web page not loading

hairbag1 — Wed, 10 Jun 2020 16:35:23 GMT

@Vocoloco wrote:
Is this typical?

Not typical....occasional more like it.

Re: Web page not loading

Kdhillon — Wed, 10 Jun 2020 16:46:11 GMT

I was trying last night , it was quite slow .

Re: Web page not loading

geopublic — Wed, 10 Jun 2020 16:57:35 GMT

@Vocoloco wrote:
Is this typical?

@Vocoloco During promo periods the website tends to get overloaded best to try during off peak hours.

Re: Web page not loading

will13am — Wed, 10 Jun 2020 17:42:32 GMT

I am getting a blank page right now. I have never seen this before. It can be slow but not a blank page.

Re: Web page not loading

geopublic — Wed, 10 Jun 2020 17:46:55 GMT

Houston we have a problem!

Re: Web page not loading

tbendubois — Wed, 10 Jun 2020 17:50:10 GMT

I activated two lines today, and ran into this issue as well.

I tried Chrome, Edge, Firefox. I tried opening them in incognito as well and was eventually able to get it to work using Incognito mode in Chrome. I also had to disconnect from my VPN to make it work.

It seems to be having issues today so you will just have to keep trying until it ends up working for you.

Re: Web page not loading

Tiana_V — Wed, 10 Jun 2020 18:32:18 GMT

@Vocoloco wrote:

I'm trying to activate a new sim card but the web page is not loading? Any ideas?

We've identified the cause of the issue and implemented a solution. You should see that the activations page is up and running normally now. Thanks for flagging this issue for us on the Community!