topic Re: Poor voice quality, poor sound in Get Support

Poor voice quality, poor sound

Talky — Wed, 05 Jan 2022 16:37:41 GMT

The voice quality on calls seems to be worse than before. There is a lot of echo and distortion on my end and people I call say my voice sounds shrill and garbled and have said the quality changes during the phone call from bad to worse to bad again. The PM voice quality was never that great, but has anyone else noticed it has degraded?

Re: Poor voice quality, poor sound

gblackma — Sat, 11 Apr 2020 01:59:48 GMT

@Talky please place your SIM card into another phone so that we can see if it is a phone or PM problem. Thanks. If you find that it's not the phone, try these tricks to reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $2 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe

Re: Poor voice quality, poor sound

will13am — Sat, 11 Apr 2020 01:46:23 GMT

@Talky , I have not experienced any change in voice quality in recent times. I have seen comments about connectivity issues. Are you having any of those? Could it be something with the phone? Are you using an externally connected device to the phone that may be failing? Lots of possibilities.

Anyway, I doubt there is anything wrong with the account as previously suggested. No point fiddling around with that.

Re: Poor voice quality, poor sound

fdrcamb519 — Sat, 11 Apr 2020 01:54:35 GMT

I would say phone, I was with freedom it was very, choppy, PM is clear, its Telus network, so phone in my opinion.

Re: Poor voice quality, poor sound

Naepalm — Sat, 11 Apr 2020 01:56:02 GMT

Now a quick question. Have you started smoking more? if so stop! J/K.

I have not noticed any voice issues I have been with Public for only a week.

Re: Poor voice quality, poor sound

geopublic — Sat, 11 Apr 2020 02:04:03 GMT

@Talky One suggestion you might want to try is to use your devices speakerphone next time it happens. If the quality improves that would suggest a hardware issue. If not, then must be the network.

Re: Poor voice quality, poor sound

Staliger — Sat, 11 Apr 2020 02:52:37 GMT

@Talky Strange, I don't experience any difficulties with calls. Try restarting phone and call again?

Re: Poor voice quality, poor sound

mpcdesign — Sat, 11 Apr 2020 03:04:39 GMT

@Talky maybe it is a sign for you to get a new phone. Who doesn't like a new phone?

I myself am a former iPhone lover until I couldn't afford it anymore. But, if you have a points card that gives an iPhone away even better. My wife got an iPhone from her Visa Rewards and she loves it as she was a Samsung user. Most of her family uses iPhones, so it made sense to get her an iPhone than an Android.

I myself switched to Android and picked Asus phones because of the camera and dual Sims because am too cheap to get a bigger drive space phone. If the iPhone had the dual sim cards, I be all over that! But, you pick what is best for you too. Or what's affordable too.

Re: Poor voice quality, poor sound

groupielove4me — Sat, 11 Apr 2020 04:52:19 GMT

You're right. The quality was so bad trouble hearing with any form of listening (speaker, regular and even with wired and wireless headphones. Plus of course the internet data was so slow that i got lost using google maps as it could not tell my exact location, finally, sometimes when i called some numbers, it gave me a bunch of random numbers and said the number i called does not exist.

I had to move to someone else with better service.

Re: Poor voice quality, poor sound

trgtrg2020 — Sun, 26 Jul 2020 04:48:27 GMT

Public Mobile is on the Telus and Bell Network. This means call quality should be the best available in Canada. Possible reasons for poor quality could be the device, SIM, area, or could be that the nearest cell tower is malfunctioning. I recommend asking a friend who's also on PM and find out if they too are experiencing the exact same issue; this way you narrow down its not the phone or sim. It's also best to email an MOD and request an investigation.

Re: Poor voice quality, poor sound

wakeup — Tue, 02 Mar 2021 03:52:46 GMT

Incoming and outgoing voice has degraded suddenly around february 2021.

My smartphone now sounds like a phone made with 2 tin cans joined with a taut string.

Re: Poor voice quality, poor sound

computergeek541 — Tue, 02 Mar 2021 03:55:16 GMT

@wakeup wrote:
Incoming and outgoing voice has degraded suddenly around february 2021.
My smartphone now sounds like a phone made with 2 tin cans joined with a taut string.

I do wonder if Telus and Bell could possibly be repurposing some spectrum that is currently being used for HSPA. That could be reducing the amount of HSPA network capacity.

Re: Poor voice quality, poor sound

LurganIeUk — Tue, 02 Mar 2021 04:00:31 GMT

@Naepalm wrote:
Now a quick question. Have you started smoking more? if so stop! J/K.

I have not noticed any voice issues I have been with Public for only a week.

I guess someone that has been here a week and is a mayor....

Re: Poor voice quality, poor sound

computergeek541 — Tue, 02 Mar 2021 04:03:55 GMT

@LurganIeUk wrote:
@Naepalm wrote:
Now a quick question. Have you started smoking more? if so stop! J/K.

I have not noticed any voice issues I have been with Public for only a week.

I guess someone that has been here a week and is a mayor....

While not likley in most cases, it is possible. Soemone could come here to look around and ask a few questions before becoming a customers. However, what makes it unlikely has to do with if someone would put that much time into this Community if not earning a Community reward discount.

Re: Poor voice quality, poor sound

softech — Tue, 02 Mar 2021 04:54:15 GMT

I am here for almost 2 years but i am only a deputy majoy.. I don't see any different in call quality...

Re: Poor voice quality, poor sound

srlawren — Tue, 02 Mar 2021 20:33:25 GMT

@wakeup okay sorry if this is a dumb question but I don't think it's been asked of you yet: did you try rebooting your phone? What brand and model is your phone?

Re: Poor voice quality, poor sound

Nezgar — Wed, 03 Mar 2021 20:31:59 GMT

@wakeup

Try calling the Vancouver or Toronto test numbers listed on this page to test your voice quality:

https://thetestcall.blogspot.com/

It allows you to record yourself talking, then press # to play it back. Test this from your home, and also somewhere else outdoors and/or a different area of the city to see if its affecting one particular area or not.

Also test with speakerphone, and a headset or bluetooth to try to rule out if it is the internal microphone or speaker in your phone.

Re: Poor voice quality, poor sound

LoreckAvery — Thu, 04 Mar 2021 05:03:03 GMT

I have this issue intermittently. When it happens I only have 1 bar of service so I move elsewhere. I have noticed it a lot more frequently the last month now that you have mentioned it.

Re: Poor voice quality, poor sound

srlawren — Fri, 05 Mar 2021 00:31:33 GMT

@srlawren wrote:
@wakeup okay sorry if this is a dumb question but I don't think it's been asked of you yet: did you try rebooting your phone? What brand and model is your phone?

@wakeup waiting to hear back from you so we can try to help you further. 🙂

Re: Poor voice quality, poor sound

Nezgar — Fri, 05 Mar 2021 00:58:40 GMT

Maybe @wakeup went to sleep. 😉