topic Re: Account status: plan expired. What does this mean? in Get Support

Account status: plan expired. What does this mean?

celina — Wed, 05 Jan 2022 16:37:36 GMT

In my account, On overview, it say:

ACCOUNT STATUE: PLAN EXPIRED

what does this mean. Did I just cause myself trouble by trying to switch plans and then hitting the cancel button

Re: Account status: plan expired. What does this mean?

mpcdesign — Sat, 11 Apr 2020 01:17:16 GMT

@celina, you don't have either Autopay set up or you do not have sufficient funds in your account. Your plan can't work without funds.

Please add some funds into your account by self-serve way or calling 611.

Re: Account status: plan expired. What does this mean?

celina — Sat, 11 Apr 2020 01:17:29 GMT

On auto pay.

Re: Account status: plan expired. What does this mean?

will13am — Sat, 11 Apr 2020 01:19:46 GMT

@celina wrote:
On auto pay.

Is the renewal date tomorrow? The account does go through a funky metamorphosis during the renewal process. If the service is working, don't touch anything, ignore what you see. Sometime tomorrow, maybe after lunch everything will look right.

Re: Account status: plan expired. What does this mean?

Luddite — Sat, 11 Apr 2020 01:19:51 GMT

@celina If your phone is working you can ignore those messages?

Re: Account status: plan expired. What does this mean?

gblackma — Sat, 11 Apr 2020 01:21:12 GMT

@celina Are your services working properly and is today your cycle renewal date? Thanks.

The normal PM renewal process is expired, then suspended, payment comes out at 2am est (on the self service account date) then the plan resets for the next 30 day cycle at 6am est. Once your phone is working properly ignore it. Just check for you 611 payment thankyou text message tomorrow.
Renewal process screenshots https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/If-I-have-a-credit-35-00-does-that-mean-I-can-disregard-a-text/m-p/519184/highlight/true#M44535

Re: Account status: plan expired. What does this mean?

mpcdesign — Sat, 11 Apr 2020 01:21:25 GMT

@celina,

Sometimes Autopay can be a bit flaky. Actually, it is flaky!

It may take 24 hours. By any chance did you get a text message from Public Mobile stating that your payment was received the last 24 hours?

You could contact SIMon at the bottom right corner.

You could contact the moderator team and they could look into why auto pay failed. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly.

You can also have a read and refer to the following knowledgebase link for more detailed information on contacting the moderator team.

Re: Account status: plan expired. What does this mean?

Luddite — Mon, 20 Apr 2020 18:28:40 GMT

@celina Did you change your plan today, as has been suggested in your other topic, AND pick "Change on next renewal"?

Re: Account status: plan expired. What does this mean?

Luddite — Sat, 11 Apr 2020 01:25:26 GMT

@mpcdesign @celina Do NOT contact the moderators if your phone is working.

Re: Account status: plan expired. What does this mean?

celina — Sat, 11 Apr 2020 01:33:39 GMT

@will13am yes Apr 11th is renewal date. I checked manage auto pay and looks good, only button is to" remove auto pay" so seem its still set for auto pay.

I'll just wait till tomorrow to see if all is OK. Holding breath till then. Wish call centers were still around I've spent hours trying to figure this out. Not computer savey.

While I have you. One last.?

I have add on data, then issued a bonus, if I switch to the 25 dollar 500 mb+500 mb bonus with auto pay. What happens to the add on data currently on my account. Add on does not disappear, it rolls over till used up. Plan data disappears. What happens if I change from no data plan with add on data to a data plan. And also I have add on long distances minute. Which I think will be fine should I switch

Re: Account status: plan expired. What does this mean?

gblackma — Sat, 11 Apr 2020 01:37:43 GMT

@celina the add ons if purchased move with the account, not the plan. If it's the holiday bonus, that's okay too. If it's another bonus, it depends on the terms associated with said bonus.

Re: Account status: plan expired. What does this mean?

celina — Sat, 11 Apr 2020 01:39:21 GMT

@Luddite I did change today 10th, then hour later cancel, and 11th is renewal date. Phone is working. So from all people are saying. Everything should be fine and wait till tomorrow to see. As for my change. I did cancel it. So.... Wait and see I guess.

Re: Account status: plan expired. What does this mean?

will13am — Sat, 11 Apr 2020 01:40:59 GMT

@celina wrote:
@Luddite I did change today 10th, then hour later cancel, and 11th is renewal date. Phone is working. So from all people are saying. Everything should be fine and wait till tomorrow to see. As for my change. I did cancel it. So.... Wait and see I guess.

If everything is working you have nothing to worry about. All should be fine. Your add-ons will remain in the account until you use them up.

Re: Account status: plan expired. What does this mean?

celina — Sat, 11 Apr 2020 01:49:13 GMT

@mpcdesign just checked texts. Only the heads up text on Wed . Tomorrow will be the actual payment text. So for now all is working. Hopefully I didn't screw up anything by hitting the change plan at renewal button then an hour later hitting cancel button. I'll wait and see. Thanks all

Re: Account status: plan expired. What does this mean?

Naepalm — Sat, 11 Apr 2020 02:00:15 GMT

Is this the first time you have tried to change your plan?

If it is then best to listen to an oracle on this one like @Luddite or @will13am

Re: Account status: plan expired. What does this mean?

NDesai — Sat, 11 Apr 2020 03:19:07 GMT

@celina wrote:
@mpcdesign just checked texts. Only the heads up text on Wed . Tomorrow will be the actual payment text. So for now all is working. Hopefully I didn't screw up anything by hitting the change plan at renewal button then an hour later hitting cancel button. I'll wait and see. Thanks all

It will be fine. Before midnight, the account takes care of the payment. It pulls all rewards and account balance if any before adding sufficient funds from your cc. After this, the plan renewal takes place. Since you already cancelled the plan change, your current plan should renew without any issue.

Re: Account status: plan expired. What does this mean?

hairbag1 — Sat, 11 Apr 2020 04:30:59 GMT

@celina wrote:
@mpcdesign just checked texts. Only the heads up text on Wed . Tomorrow will be the actual payment text. So for now all is working. Hopefully I didn't screw up anything by hitting the change plan at renewal button then an hour later hitting cancel button. I'll wait and see. Thanks all

@celina...Make note of what your on-line account looks like during the renewal process, then next month you'll have a good idea what to expect. As an added bonus, you can comment on your experience next time someone has same question about renewal as you're presently experiencing.

Welcome to PM.