topic Re: Cannot make calls in Get Support

Cannot make calls

Gabriel52 — Wed, 05 Jan 2022 16:37:33 GMT

So after two days of telling the moderators that my account was breached, I have finally proved it and in fact it was compromised. When I entered my profile after being given a password reset, someone else's name and information was present instead of my own including the security question; All different information than my own except for my email. Now, I cannot make calls. It says "out of service area". Do I need to wait 2 more days waiting 2 hours between responses for a moderator?

Re: Cannot make calls

hairbag1 — Wed, 10 Jun 2020 00:30:43 GMT

@Gabriel52 wrote:
So after two days of telling the moderators that my account was breached, I have finally proved it and in fact it was compromised. When I entered my profile after being given a password reset, someone else's name and information was present instead of my own including the security question; All different information than my own except for my email. Now, I cannot make calls. It says "out of service area". Do I need to wait 2 more days waiting 2 hours between responses for a moderator?

Look up at top of right side of the page to see the little envelope icon. You'll be able to respond to the moderators questions and ask them to investigate further.
You should remove any credit card info from your account, to start with.

Re: Cannot make calls

gblackma — Wed, 10 Jun 2020 00:50:51 GMT

@Gabriel52 change your name on your self service account. And your number if you aren't attached to it. You can use any name to prevent fraudelent porting ie Daffy Duck. Try the lost/ stolen trick to get your account working again. From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

Stay safe.