topic Re: Can't Change or Add new plan in Get Support

Can't Change or Add new plan

JadwigaK — Wed, 05 Jan 2022 16:37:26 GMT

My account was suspended so I paid the amount due. Now I would like to add a new plan but the site crashes every time I try.

Re: Can't Change or Add new plan

Staliger — Tue, 09 Jun 2020 17:15:43 GMT

@JadwigaK Clear your cache and cookies and use browser in incognito mode. Also, just in case, add extra 1$ over your amount due.

Re: Can't Change or Add new plan

gblackma — Tue, 09 Jun 2020 18:09:04 GMT

@JadwigaK I would do what @Staliger suggests and go a step further restart your device. Here's an article on buying add ons. https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

Stay safe.

Re: Can't Change or Add new plan

gpixel — Tue, 09 Jun 2020 17:23:03 GMT

@JadwigaK just letting you know if you change to the new plan immediately, your current plan will be cancelled and you will forfeit the remainder of data/min/TXT.

Re: Can't Change or Add new plan

geopublic — Tue, 09 Jun 2020 17:35:15 GMT

@JadwigaK wrote:
My account was suspended so I paid the amount due. Now I would like to add a new plan but the site crashes every time I try.

@JadwigaK If you account was suspended it would have been better to change your plan first to the new one and then re-activated your account. If you phone is still suspended you can still do it.

Re: Can't Change or Add new plan

Luddite — Tue, 09 Jun 2020 17:59:55 GMT

@JadwigaK wrote:
My account was suspended so I paid the amount due. Now I would like to add a new plan but the site crashes every time I try.

@JadwigaK As you have already paid the amount due, you account reactivated your current plan.

Once you regain access to your account, click Change Plan and follow the directions to choose your plan BUT pick Change at next renewal otherwise you will be paying twice.