topic Re: Community Technical Issues in Get Support

Re: Community Technical Issues

ApatheticFloW — Wed, 05 Jan 2022 16:37:24 GMT

I can't make outgoing calls when I go to dial a number I get a message that displays "not registered on network"

Haven't been able to figure it out.

Any help or advice would be really appreciated.

I also PM'd the moderator_team

Thx in advance

Re: Community Technical Issues

computergeek541 — Wed, 10 Jun 2020 04:47:37 GMT

@ApatheticFloW I've moved the above messsage into a seperate thread as it's not about a website issue.

Re: Community Technical Issues

ApatheticFloW — Wed, 10 Jun 2020 05:18:43 GMT

Oops sorry for posting in the wrong section of the forums and thank you.

Problem solved.

Guess I was a little quick to post before really taking the time to see if I could do something myself. Glad all is good now.

I'd also like to say keep up the great service pm and all the mods here who do an amazing job dealing with us customers m

Re: Community Technical Issues

computergeek541 — Wed, 10 Jun 2020 05:34:30 GMT

@ApatheticFloW wrote:
Oops sorry for posting in the wrong section of the forums and thank you.
Problem solved.
Guess I was a little quick to post before really taking the time to see if I could do something myself. Glad all is good now.

I'd also like to say keep up the great service pm and all the mods here who do an amazing job dealing with us customers m

That's good to hear. Out of curiosity, was a it a phone setting issue, or did they have to reset something on your account?

Re: Community Technical Issues

ApatheticFloW — Fri, 19 Jun 2020 17:55:09 GMT

Was weird actually.

I had to go to settings/Mobile Networks/Access point names and had to add Public Mobile sp.mb.com?j

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[Weird but true it seems ...... Luddite]

Re: Community Technical Issues

computergeek541 — Wed, 10 Jun 2020 07:46:41 GMT

@ApatheticFloW wrote:
Was weird actually.
I had to go to settings/Mobile Networks/Access point names and had to add Public Mobile sp.mb.com?j

Changing APN settings can't fix a calling issue, let alone an outgoing-only calling issue. APN settings do not have anything to do with calling. Further, if this were a network setting issue, your incoming calls wouldn't have been working either. I believe that this was pure coincidence.

Re: Community Technical Issues

srlawren — Wed, 10 Jun 2020 15:19:22 GMT

@computergeek541 wrote:
@ApatheticFloW wrote:
Was weird actually.
I had to go to settings/Mobile Networks/Access point names and had to add Public Mobile sp.mb.com?j
Changing APN settings can't fix a calling issue, let alone an outgoing-only calling issue. APN settings do not have anything to do with calling. Further, if this were a network setting issue, your incoming calls wouldn't have been working either. I believe that this was pure coincidence.

@computergeek541 agreed. Likely what happened is that the APN edit forced the network stack to reset, which reconnected it. An airplane off-then-on, or a phone reboot likely would have had the same effect.