topic Re: Number porting in Get Support

Number porting

Falkej — Wed, 05 Jan 2022 16:37:20 GMT

I switched from virgin mobile to public, but was unable to have my phone unlocked. Now I have two sims that won't work. Virgin mobile said I need to contact public to reverse the port. Please help

Re: Number porting

geopublic — Tue, 09 Jun 2020 15:55:03 GMT

@Falkej wrote:
I switched from virgin mobile to public, but was unable to have my phone unlocked. Now I have two sims that won't work. Virgin mobile said I need to contact public to reverse the port. Please help

@Falkej Unlocking a phone shouldn't be that complicated. What is the make and model of your phone?

Re: Number porting

Carniam — Tue, 09 Jun 2020 15:55:09 GMT

Why was your phone unable to be unlocked? Canada mandates that all carriers must unlock phones for free

Re: Number porting

hairbag1 — Tue, 09 Jun 2020 15:56:15 GMT

@Falkej wrote:
I switched from virgin mobile to public, but was unable to have my phone unlocked. Now I have two sims that won't work. Virgin mobile said I need to contact public to reverse the port. Please help

Top of the page, click on Get Help, then Chat with Simon to start process of moderator assistance.

Re: Number porting

Falkej — Tue, 09 Jun 2020 15:56:07 GMT

Because I haven't paid this months balance yet. I own the phone after a two year contract, I'm only a month by month plan

Re: Number porting

Carniam — Tue, 09 Jun 2020 15:56:34 GMT

Please note that given that PM is a prepaid carrier you will not be eligible for a refund if you move back to your original carrier. If you are leaving please ensure you turn off autopay

Re: Number porting

Carniam — Tue, 09 Jun 2020 15:57:29 GMT

If you are willing to get a new number you can stay with PM. To port your plan must have been active

Re: Number porting

Triguy — Tue, 09 Jun 2020 15:57:36 GMT

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Number porting

kselmak — Tue, 09 Jun 2020 15:59:35 GMT

Hi @Falkej

Virgin has to unlock your phone free of charge

Go to their booth or store and they will do it

Re: Number porting

Falkej — Tue, 09 Jun 2020 15:59:57 GMT

samsung galaxy s7

Re: Number porting

Falkej — Tue, 09 Jun 2020 16:01:18 GMT

I was on the phone with two different representatives, neither would do it

Re: Number porting

Naepalm — Tue, 09 Jun 2020 16:01:53 GMT

@Falkej unlocking your phone is something that Virgin has to do by law.

I have a feeling the associate there is only saying this to you so you can go back to their sub-par service that is not worth the money you pay for it.

I recently ported my mom's number over from Virgin/Bell and to unlock it we went into her virgin account clicked unlock the phone. She received an email promptly saying it was unlocked.

What Phone do you have I am sure that we can help you with this dilemma.

Cheers

Re: Number porting

Carniam — Tue, 09 Jun 2020 16:03:59 GMT

@kselmak It seems the issue is not unlocking but porting. My understanding is he attempted to port his number after his plan expired. Though maybe it is me that is misunderstanding

Re: Number porting

Naepalm — Tue, 09 Jun 2020 16:02:59 GMT

@Falkej contact Samsung Canada to unlock your phone they will be able to do this for you.

https://www.samsung.com/ca/

Re: Number porting

Falkej — Tue, 09 Jun 2020 16:03:14 GMT

are you saying if I'm willing to change my number, I don't have to worry about the unlock? that doesn't make sense

Re: Number porting

hairbag1 — Tue, 09 Jun 2020 16:04:19 GMT

@Falkej wrote:
are you saying if I'm willing to change my number, I don't have to worry about the unlock? that doesn't make sense

Nope...the phone needs to be unlocked first.

Re: Number porting

Falkej — Tue, 09 Jun 2020 16:04:27 GMT

My plan with previous provider is current, they just won't unlock my phone due to owing this months balance

Re: Number porting

Carniam — Tue, 09 Jun 2020 16:05:30 GMT

My bad I misunderstood from one of the earlier comments. They are required by law to unlock free of charge https://www.google.com/amp/s/www.cbc.ca/amp/1.4161711

Re: Number porting

Triguy — Tue, 09 Jun 2020 16:05:49 GMT

You can get a PUK code directly from Samsung. Start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170 Inform the rep that you would like to unlock your Samsung phone and provide the IMEI & Carrier info In a few (2+) days, you will get the unlock code via email

Re: Number porting

hairbag1 — Tue, 09 Jun 2020 16:07:01 GMT

@Falkej wrote:
My plan with previous provider is current, they just won't unlock my phone due to owing this months balance

Make your plan current with the old provider (pay for this month), then request an unlock code.