topic Re: reuse email address in Get Support

reuse email address

akafred — Wed, 05 Jan 2022 16:37:10 GMT

is it possible to reuse a email address from deactivated accounts? i dont want to create any new emails but want to move back to public mobile.

would be really nice if you allowed multiple lines under one email.

Re: reuse email address

Triguy — Tue, 09 Jun 2020 12:17:44 GMT

You would need to use a different email.

Re: reuse email address

gblackma — Tue, 09 Jun 2020 12:33:51 GMT

No @akafred you need a new unique email address. You can't reuse one from a deacitvated account. Welcome back. Stay safe.

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: reuse email address

akafred — Tue, 09 Jun 2020 12:24:58 GMT

is there any plans on ever allowing old accounts to be deleted? this is a major downfall to public mobile. between all previous and current accounts i have like 5 emails used up.

Re: reuse email address

computergeek541 — Tue, 09 Jun 2020 12:29:21 GMT

@akafred

Entire Public Mobile accounts never get "deleted". The best you could possibly hope for would be for Public Mobile to allow the future use of an e-mail address. There's actually a promotion right now for some former customers that requires the customer to activate using the same e-mail address as before.

Re: reuse email address

kselmak — Tue, 09 Jun 2020 12:29:15 GMT

Hi @akafred

I used the same email before

It's not supposed to work but it did, so you could try. I expected the error but activation went through

Did you get that come back offer? In that case you must use the same one

You could contact moderators for help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 if it won't work.

If you use Gmail you can use aliases, name@gmail will receive messages for n.ame@gmail or name+124@gmai

But to accept that offer you must use the same address

Welcome back:)

Re: reuse email address

zblackma — Tue, 09 Jun 2020 12:31:51 GMT

You can use one Gmail account with 2 or 3 aliases fore example someone@gmail.com, Alias #1 Someone+PM1@gmail.com, #2 Someone+PM2@gmail.com. Just make sure it doesn't go over 30 characters. There have been complaints of emails longer than that not being accepted at activation.Welcome back.

Re: reuse email address

kelvarnsen — Tue, 09 Jun 2020 12:38:44 GMT

You can also use the "." to make more Gmail address. Like somone@gmail.com and some.one@gmail.com go to the same address.

Re: reuse email address

will13am — Tue, 09 Jun 2020 12:43:41 GMT

Given how the event promotion is tied to an existing email address, I would say it is now possiblev to reuse an email address. It is should be pretty easy to find out during the activation process.

Re: reuse email address

geopublic — Tue, 09 Jun 2020 13:22:23 GMT

@akafred The workaround is to use an email alias. If you use Gmail the you can use aliases.