topic Re: Start date for failed ports should be backdated?? in Get Support

Start date for failed ports should be backdated??

Aomok — Tue, 04 Jan 2022 18:18:19 GMT

I activated two accounts 8 days ago, and both ports failed. @Shazia_K fixed that yesterday(after 7 days), but when I looked in my account today, both plan start dates were for the first day of activation, not yesterday when the port was actually successful. Is this normal? Am I supposed to foot the bill for the week when pm didn't work?
I don't see why I should have to double pay for a week for both my bell and public mobile, when it was pm's porting system and serious lack of customer support staff that caused it.

Start date for failed ports should be backdated??

Aomok — Sat, 26 Nov 2016 17:47:09 GMT

Re: Start date for failed ports should be backdated??

ShawnC13 — Sat, 26 Nov 2016 18:43:15 GMT

I agree with you. Message Shazia back and ask for an explanation as it may have just been overlooked. I am sure right now therir priority is to get people up and running and I hope this was just an oversight and that you will have yor renewal date to be adjusted to 90 days from when both lines became fully serviced

Re: Start date for failed ports should be backdated??

hslee1210 — Sat, 26 Nov 2016 18:45:29 GMT

There are several cases like you and their starting date was adjusted accordingly. Bring it up to a moderator and they should be able to assist you.

Cheers,

Re: Start date for failed ports should be backdated??

Luddite — Sat, 26 Nov 2016 18:48:10 GMT

Expect it will be.

Send another private message with the account emaill addresses, phone numbers, and an explanation to any moderator.

Follow up if you have no response in a week.

Re: Start date for failed ports should be backdated??

CFAguy — Mon, 28 Nov 2016 17:39:50 GMT

What happens to data allotment when the start date is adjusted? Does the data get reset as well?

Re: Start date for failed ports should be backdated??

Aomok — Fri, 02 Dec 2016 15:10:28 GMT

Hi @Shazia_K Still waiting on response and rectification of the activation date on both my accounts - Thanks.