topic HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER in Get Support

HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

kdscv — Wed, 05 Jan 2022 16:21:39 GMT

Hello!

Took me an hour to figure out how this community site works. It's critical I get this resolved ASAP.

MY PHONE: ONEPLUS 6

MY PLAN:

- 3 Choices with Provincial Talk
- 6GB Data
- Unlimited International Text
- Unlimited Provincial Talk

I CANNOT CALL CRA 1-800 ####'s

I NEED TO Specifically CALL CANADA REVENUE for the EMERGENCY bailout support line! WHY ARE THESE EMERGENCY NUMBERS BEING BLOCKED BY PUBLIC MOBILE!!

Everytime I call it tells me the number is not included in my plan!

HOW IS IT EVEN LEGAL FOR PM TO BLOCK GOVERNMENT EMERGENCY SUPPORT NUMBERS!?!?

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

gblackma — Wed, 08 Apr 2020 16:13:16 GMT

@kdscv what's the exact message that you get when you try to make the call? Thanks

Since you are on the provincial calling plan you may have to buy the 500 minute, $5 Canada wide addon. Heres an article on buying add ons https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

And here's a Step by step picture buying addon guide https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/How-to-Buy-an-Add-On/m-p/525340/highlight/true#M68822

Stay safe

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

kdscv — Wed, 08 Apr 2020 16:14:02 GMT

This is all I get:

"Hi Public Mobile here, Sorry, talk is not included in your current plan. If you would like this service ... "

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

kdscv — Wed, 08 Apr 2020 16:19:31 GMT

@gblackma wrote:
@kdscv what's the exact message that you get when you try to make the call? Thanks
Since you are on the provincial calling plan you may have to buy the 500 minute, $5 Canada wide addon. Heres an article on buying add ons https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve
And here's a Step by step picture buying addon guide https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/How-to-Buy-an-Add-On/m-p/525340/highlight/true#M68822
Stay safe

You're telling me, I have to BUY an add-on to call an EMERGENCY GOVERNMENT PHONE NUMBER.

During an UNPRECEDENTED GLOBAL PANDEMIC AND ECONOMIC CRISIS?!

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

geopublic — Wed, 08 Apr 2020 16:19:32 GMT

@kdscv You should be able to call that number as part of your plan. Make sure you are dialing the correct number. That message comes up when the number dialed is incorrect.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

smiley3 — Wed, 08 Apr 2020 16:20:55 GMT

It could be because you look to be on an older "provincial talk" plan. That type of plan only allows you to make calls to a number with the same area code. Perhaps you could change your plan to one of the current ones that are unlimited talk Canada wide. Maybe there is a plan that is comparable to what your paying now, but without the talk restrictions.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

Triguy — Wed, 08 Apr 2020 16:30:40 GMT

For the time being you could try using apps like WhatsApp, Fongo, or Textnow.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

kdscv — Wed, 08 Apr 2020 16:34:47 GMT

I understand you're trying to help, but:

WE ARE IN A GLOBAL PANDEMIC AND ECONOMIC EMERGENCY. THESE ARE EMERGENCY SUPPORT PHONE ####s.

So, I have to BUY an addon to call EMERGENCY 800 support numbers?!

I'm trying to avoid going BANKRUPT because my business is closed and I have NO INCOME WHATSOEVER ANYMORE!!!!

I need to call CRA NOW TO REGISTER FOR CERB, I shouldn't need to buy ANYTHING IN ADDITION TO WHAT I HAVE TO just be to able to CALL CANADA REVENUE AGENCY!?

This is my ONLY phone.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

JoyLuck — Wed, 08 Apr 2020 16:35:15 GMT

@kdscv wrote:
@gblackma wrote:
@kdscv what's the exact message that you get when you try to make the call? Thanks
Since you are on the provincial calling plan you may have to buy the 500 minute, $5 Canada wide addon. Heres an article on buying add ons https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve
And here's a Step by step picture buying addon guide https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/How-to-Buy-an-Add-On/m-p/525340/highlight/true#M68822
Stay safe

You're telling me, I have to BUY an add-on to call an EMERGENCY GOVERNMENT PHONE NUMBER.

During an UNPRECEDENTED GLOBAL PANDEMIC AND ECONOMIC CRISIS?!

You can also contact a moderator to look into your plan, but I would take @gblackma 's recommendation of buying the add on as a possible solution, otherwise you can contact a moderator to look into your plan.

Please contact a Moderator who can access your account to assist you:

Step 1: Choose the ? button at the right bottom corner of this page.

Step 2: Type in “moderator”

Step 3: Simon will present you with two choices. Choose “Account-specific question”

Step 4: Then choose “No, I want a human”

Step 5: Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

kdscv — Wed, 08 Apr 2020 16:35:58 GMT

This is already a HUGE waste of time!

THANKS FOR NOTHING PUBLIC MOBILE!

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

gblackma — Wed, 08 Apr 2020 16:39:44 GMT

@kdscv I'm making suggestions. Heres another option add the TextNow voip app and use it via Wifi to make / receive / send calls and texts in Canada and to the United States for free.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

kdscv — Wed, 08 Apr 2020 16:43:22 GMT

":TextNow voip app and use it via Wifi to make / receive / send calls and texts in Canada and to the United States for free."

I don't understand, why would anyone need a phone plan at all if they can simply use an app that makes calls in US and Canada for free?

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

geopublic — Wed, 08 Apr 2020 16:44:07 GMT

Questions about applying for CERB with CRA?

Find answers to common questions with this automated help line:
1-833-966-2099

To speak with an agent about CERB, or CRA My Account:
1-800-959-8281

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

kdscv — Wed, 08 Apr 2020 16:45:01 GMT

I have the numbers! I can't call them from my provincial plan! This was in the original post!

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

will13am — Wed, 08 Apr 2020 16:47:48 GMT

@kdscv , I have a province wide calling package similar to yours. I tried calling the CERB number and it works. There might be something different affecting your account. If might be worthwhile asking the moderator team to look into it. Long ago, there used to be lots of provisioning problems that makes calling certain numbers not possible particularly toll free numbers. I was affected and had my account reprovisioned.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

geopublic — Wed, 08 Apr 2020 18:37:26 GMT

@kdscv Toll free means that you should be able to call the number from anywhere in Canada. Public Mobile does not block these numbers.

Are you dialing the number directly or from your contacts or history?

Your current plan should not prohibit you from calling that number.

Submit a ticket ASAP to get this resolved. In the meantime.

Try the following to get do a soft reset on your plan. (Just keep going down the list)

Restart your phone
Lost/Stolen trick

wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.

If none of the above methods work submit a ticket to the Moderator Team for help.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

kdscv — Wed, 08 Apr 2020 16:55:05 GMT

This method of customer support is terrible, inefficient and disappointing.

Made even more evident given the economic and global crisis we're facing.

Thanks anyways.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

will13am — Wed, 08 Apr 2020 17:06:58 GMT

Not to turn the discussion into a political one, the government has been asked over and over again by many why they did not just give everyone payments and then tax back those who don't qualify. All we have heard is evasive gibberish. It is unfortunate that the government has totally dropped the ball and a lot of people are suffering as a result.

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

smiley3 — Wed, 08 Apr 2020 17:20:54 GMT

@kdscv

I know you are disappointed right now because your phone's not letting you make this call, and there is a bit of a delay to get help through the ticket/moderator system, but that is because this is a self-serve, bottom tier, discount service provider. If you want to be able to call and get service right away, then pay up to the top service providers!

Re: HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER

JoyLuck — Wed, 08 Apr 2020 17:38:45 GMT

Add the 500 minutes for $5 add on so you can at least make the call. You can then contact the moderators later to see what is happening with your account and maybe ask them to credit that $5 to your account. I am not sure what the wait times are, but I have read that if your are on hold for a certain length of time your call might get disconnected.