topic Re: MMS messages on 3G in Get Support

MMS messages on 3G

lcarol — Wed, 05 Jan 2022 16:21:09 GMT

I haven't used the data on my phone for the last 3 months because I suspended my account when I went to Arizona for 3 months. Prior to that I had 4G through the "build your own plan" program. When I signed up again I chose the $25/month plan with 3G. The first time I tried to send an MMS message it (and subsequent other test messages) didn't go. My husband is in the same situation as me - we both have different model Android phones. I changed the Network settings from LTE to 3G. Is there something else I have to do?

Re: MMS messages on 3G

JoyLuck — Tue, 07 Apr 2020 16:48:04 GMT

Make sure cell data is on and if you only want mms look at your apn settings.

Name: Public Mobile mms only

APN: sp.mb.com

Proxy: Not set - leave blank

Port: Not set - leave blank

Username: Not set - leave blank

Password: Not set - leave blank

Server: Not set - leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: mms

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: MMS messages on 3G

Triguy — Tue, 07 Apr 2020 17:15:22 GMT

Make sure you have the correct APN settings.

APN: sp.mb.com

Proxy: Not set - leave blank

Port: Not set - leave blank

Username: Not set - leave blank

Password: Not set - leave blank

Server: Not set - leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: mms

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: MMS messages on 3G

gblackma — Tue, 07 Apr 2020 16:55:54 GMT

Changing from LTE to 3G will not help here @lcarol, you can change it back. What's the make and model of your phone? Thanks. Please enable data and send a mms message.. You could also check your APN settings.These are PM's . You can also take a screenshot of yours and we can check them for you.

At minimum your Apn type should be default,mms,supl add dun if you intend to use mobile hotspot.

Re: MMS messages on 3G

lcarol — Tue, 07 Apr 2020 16:57:48 GMT

My data is on and my APN is correct. I don't know where to find all those other PM settings. I have a Moto G7 phone. Thanks.

Re: MMS messages on 3G

geopublic — Tue, 07 Apr 2020 17:00:31 GMT

@lcarol wrote:
I haven't used the data on my phone for the last 3 months because I suspended my account when I went to Arizona for 3 months. Prior to that I had 4G through the "build your own plan" program. When I signed up again I chose the $25/month plan with 3G. The first time I tried to send an MMS message it (and subsequent other test messages) didn't go. My husband is in the same situation as me - we both have different model Android phones. I changed the Network settings from LTE to 3G. Is there something else I have to do?

@lcarol Leave the settings to LTE since there is no need to set it to 3G. For MMS to work you need to make sure data is turned on (mms does not use data but requires data to be turned on), and you have the correct APN settings.

Re: MMS messages on 3G

geopublic — Tue, 07 Apr 2020 17:03:52 GMT

@lcarol wrote:
My data is on and my APN is correct. I don't know where to find all those other PM settings. I have a Moto G7 phone. Thanks.

@lcarol Try doing a network reset on that device and make sure that the APN Type contains mms as part of the string. If it doesn't then add it manually.

Note: When setting up your APN it is best to leave the APN Type blank as the device will populate this field with the correct entries.

Re: MMS messages on 3G

Luddite — Tue, 07 Apr 2020 17:02:01 GMT

@lcarol Are you able to make calls/texts?

Check your account to be sure data is showing under Data & add-ons.

Re: MMS messages on 3G

lcarol — Tue, 07 Apr 2020 17:52:38 GMT

Thanks! I tried setting up a new APN and it worked!

Re: MMS messages on 3G

lcarol — Tue, 07 Apr 2020 17:53:09 GMT

Thank you - it worked!