topic Re: Invalid Sim in Get Support

Invalid Sim

Sheikhspeare — Tue, 04 Jan 2022 18:18:09 GMT

Hi, I've been with Public Mobile for a couple months now. Recently, (since two days ago) I have been getting an 'Invalid Sim' message at the top left of my phone'a screen, whereas it usually reads 'Public Mobile'. It came back after a while yesterday, but tonight, it has been hours that I am unable to access my Data plan and/or send messages (the Invalid Sim notification has reappeared).

If someone can PM me and resolve this or tell me a solution in the comments ASAP.

Thank you.

Re: Invalid Sim

suefs — Sat, 26 Nov 2016 07:35:54 GMT

Can you try the sim card in another unlocked phone to determine if the sim card is faulty and if so order a new one?

Re: Invalid Sim

ShawnC13 — Sat, 26 Nov 2016 07:37:57 GMT

It sounds like you have a bad sim Card. Here is how to contact PM

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: Invalid Sim

Sheikhspeare — Sun, 27 Nov 2016 01:23:58 GMT

@Shazia_K @Mary_M @Saray_O @Caroline_D

Please help as this is still an ongoing issue for me.

Re: Invalid Sim

JackL — Sun, 27 Nov 2016 06:14:11 GMT

Did you try to put this SIM card on another phone?

There are few more things you could try:

1. Take out the SIM card and insert it back in again, it might be dust/contact issue between the phone and the SIM card. Or it would be slightly off.

2. I have seen phones with bad design, where the SIM contacting metal plate in the phone slightly lower than it should be. Usually I put a small piece of paper on the back side of the SIM card to make the contact better. Which solved my SIM card contacting issues.

Hope those helps and good luck.

Re: Invalid Sim

Saray_O — Thu, 08 Dec 2016 17:55:01 GMT

Hi @Sheikhspeare,

I'm really sorry about this!

If you still need help, could you send me your Public Mobile account number or SIM card number via private message?

Thank you!

Re: Invalid Sim

Rockdaddy22 — Thu, 08 Dec 2016 17:59:26 GMT

Keep up the great work Saray 🙂

Re: Invalid Sim

Saray_O — Thu, 08 Dec 2016 18:17:03 GMT

@Rockdaddy22 oh, thank you! 😄