topic Re: Data usage in Get Support

Data usage

JesseDenny — Wed, 05 Jan 2022 16:19:35 GMT

My bill came out today and I just noticed I've already used 700mb of data in the few hours since my auto payment went through . On the website it says I've only used 70mb I'm really confused any help would be appreciated

Re: Data usage

Triguy — Sun, 05 Apr 2020 15:04:09 GMT

Log into your self serve account and you can check on your usage history. Make sure you disable app auto updates and GPS.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Data usage

JesseDenny — Sun, 05 Apr 2020 15:06:17 GMT

I'm just wondering if my phones tracker is from April 1 it's what it says I just assumed it would track it from when my bill was paid ?

Re: Data usage

Dunkman — Sun, 05 Apr 2020 15:06:43 GMT

@JesseDenny

Which plan are you on? Double check your usage history.

Occasionally the data counter does not reset after renewal.

The data tracker is usually fairly accurate though.

If you feel that the data counter did not reset, you could contact moderator to check your account.

Re: Data usage

JesseDenny — Sun, 05 Apr 2020 15:07:17 GMT

I usually just use my phones tracker

Re: Data usage

gblackma — Sun, 05 Apr 2020 15:07:25 GMT

@JesseDenny the usage in the self service account plan area is real time and is usually right. The usage history is based on twice daily batch processing updates, 12noon and midnight eastern. Check the data usage on your phone to see if there are any spikes in usage. Also check to see if your WiFi may have inadvertantly been turned off, and you have been using data instead. Thanks.

Re: Data usage

Dunkman — Sun, 05 Apr 2020 15:08:05 GMT

@JesseDenny

@JesseDenny wrote:
I'm just wondering if my phones tracker is from April 1 it's what it says I just assumed it would track it from when my bill was paid ?

Your phone tracker will not track PM billing cycle or data cycle. It can reset at the beginning of the month.

Re: Data usage

JesseDenny — Sun, 05 Apr 2020 15:08:53 GMT

So I cant rely on my phones tracking anymore ?

Re: Data usage

ddeep91 — Sun, 05 Apr 2020 15:09:48 GMT

Your phone might be tracking the DATA from different dates.

If you log into your Sef service account It if says 70mb used.

Then 70mb is correct usage.

Cheers

Re: Data usage

JesseDenny — Sun, 05 Apr 2020 15:11:02 GMT

Last question . Can I manually reset my phones tracker or have my payment come out on the first to sync it with my actual usage ?

Re: Data usage

gblackma — Sun, 05 Apr 2020 15:12:24 GMT

@JesseDenny the tracker on your phone is usually monthly. Change it each new cycle date so that your so your 611 payment due date is the day it shows as the ending date.

Re: Data usage

Dunkman — Sun, 05 Apr 2020 15:11:47 GMT

@JesseDenny wrote:
So I cant rely on my phones tracking anymore ?

@JesseDenny

You can, but you will need to reset your phone data tracker on your payment date. That is what I do with one of my accounts.

Re: Data usage

JesseDenny — Sun, 05 Apr 2020 15:13:01 GMT

Excellent I changed it so my phone starts keeping track on the fifth thanks everyone ❤️

Re: Data usage

ddeep91 — Sun, 05 Apr 2020 15:13:24 GMT

@JesseDenny wrote:
So I cant rely on my phones tracking anymore ?

@JesseDenny

You can, however Since PM is 30 days plan. Each new cycle you will have to change the date in "Wireless & network > Data usage, set limit and choose your cycle date.

I would just suggest to just track it on the website on your phone. It takes a few mins

🙂

Re: Data usage

Nezgar — Sun, 05 Apr 2020 15:43:25 GMT

@JesseDenny Public Mobile plans are for 30 days per cycle, not "1 month". Number of days in a month varies.

For months that are NOT 30 days, your phone's tracker will be a day or two out of sync, and you'll have to adjust the start date.

Re: Data usage

Anonymous — Sun, 05 Apr 2020 17:08:25 GMT

@JesseDenny

There's an app called Data Witness written by a customer that will go by the 30 days instead of month.