topic Re: Re-activate my account in Get Support

Re-activate my account

Celohobi — Wed, 05 Jan 2022 16:19:26 GMT

Please how do I reactivate my public mobile number, It’s been inactive for a while

Re: Re-activate my account

Anonymous — Sun, 05 Apr 2020 03:33:28 GMT

@Celohobi wrote:
Please how do I reactivate my public mobile number, It’s been inactive for a while

How long's "a while"? If your account was in suspended state for more than 90 days then it's gone.

If less then just pay up and start a new 30 day term.

Re: UPDATED: Public Mobile response to COVID-19

ShawnC13 — Sun, 05 Apr 2020 03:16:21 GMT

@Celohobi wrote:
Please how do I reactivate my public mobile number, It’s been inactive for a while

How long has it been inactive? If it has been over 90 days you will need a new sim and to set up a new account

Re: UPDATED: Public Mobile response to COVID-19

Celohobi — Sun, 05 Apr 2020 03:20:02 GMT

Yes it’s more than 90days.

Re: UPDATED: Public Mobile response to COVID-19

Celohobi — Sun, 05 Apr 2020 03:21:41 GMT

How do I get a new sim for the 30day plan

Re: Re-activate my account

Anonymous — Sun, 05 Apr 2020 03:32:57 GMT

@Celohobi wrote:
How do I get a new sim for the 30day plan

You can order one online from here or Amazon. I'm not sure stores are selling them these days but maybe they do. Maybe they just won't activate.

Edit: and thanks to the Oracle that moved this to its own thread. Incredible how many new questions were added to that thread

Re: Re-activate my account

ShawnC13 — Sun, 05 Apr 2020 03:25:30 GMT

@Celohobi wrote:
How do I get a new sim for the 30day plan

You will need to purchase online or through one of the retail locations. You will no longer have access to your old number you will need to get a new number.

https://store.publicmobile.ca/collections/all

Re: Re-activate my account

gblackma — Sun, 05 Apr 2020 03:28:05 GMT

@Celohobi Here's 2 articles, on activation, they basically explain it all:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

Re: Re-activate my account

Mychelle — Sun, 05 Apr 2020 04:40:48 GMT

I am tying for a second time to make a payment to reactivate my account and still unable to do so. My information has not changed since I opened my account. What can be done at this point? I do not want to use autopay but need to be able to make payments myself and not going into the store each time to activate my plan. Can someone assist?

Re: Re-activate my account

JoyLuck — Sun, 05 Apr 2020 05:01:55 GMT

@Mychelle wrote:
I am tying for a second time to make a payment to reactivate my account and still unable to do so. My information has not changed since I opened my account. What can be done at this point? I do not want to use autopay but need to be able to make payments myself and not going into the store each time to activate my plan. Can someone assist?

Are you trying to pay by cc or voucher? Has your account expired? Has it been more than 90 days since you have used it? Can you log into self service or dial 611? If it has been inactive for more than 90 days your account would be closed and you will have to buy a new sim and go through the activation process. You would have lost your number if it had been closed.

Missed Payments

If you miss a payment due date, your account will be put into a suspended state, meaning you will be unable to use your phone services. You will have up to 90 days to make a payment, and after doing so your payment cycle with restart and your service will resume. After 90 days, suspended accounts are permanently deactivated, which means you will:

Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Re: Re-activate my account

Anonymous — Sun, 05 Apr 2020 04:47:44 GMT

@Mychelle wrote:
I am tying for a second time to make a payment to reactivate my account and still unable to do so. My information has not changed since I opened my account. What can be done at this point? I do not want to use autopay but need to be able to make payments myself and not going into the store each time to activate my plan. Can someone assist?

How long has your account been suspended? If more than 90 days then the account is closed.

What happens when you call 611?

You can buy vouchers online also. Costs a little more for fees but they're kinda convenient.

You can also buy those prepaid "credit" card gift cards and set up autopay. You could continue to use vouchers if you like. Either way you get the free 2 bucks. That card could even have a zero balance.

Re: Re-activate my account

Seahorse03 — Sun, 05 Apr 2020 04:58:44 GMT

Yes, over 90 days you will have to order a new SIM card and basically open up a new account.

You can order the SIM card from public mobile website or from amazon.ca . They cost from $5-10, not sure how much it is currently. The price changes, if you go to the store it’s free but all stores are closed. Normally it takes 3-5days to be delivered. After you receive the SIM card and its instructions, follow the instructions to activate a new account.

Re: Re-activate my account

Mychelle — Sun, 05 Apr 2020 14:34:31 GMT

I have logged into self serve several times to make a payment with my debit card still unable to do so. It has been 6 days of inactivity on my account. *611 and 800 number are automated so that was not helpful. Since I can log into self serve on the site I should be able to make payments myself correct?

Re: Re-activate my account

Mychelle — Sun, 05 Apr 2020 14:38:47 GMT

Will I be able purchase vouchers on the site or elsewhere? A prepaid gift card may be the next best thing just don't wish to have my credit card stored for the monthly payment why I have not set up autopay.

Re: Re-activate my account

gblackma — Sun, 05 Apr 2020 14:47:57 GMT

@Mychelle is you debit card a visa debit one? If it is you can add that to your account insteaad of your Credit card. Thanks..

If you are fearful as we all are of your number being ported wihout your consent, you may put any fictional name there to prevent this from happening. Ie Willie Wonkers.

Unfortunately the site doesnt sell vouchers. If you don't want to run into the store, every time to get them, consider buying 2 to 3 months at one time. Load it on and the plan will take the required amount automatically each due date.

Re: Re-activate my account

hairbag1 — Sun, 05 Apr 2020 15:00:07 GMT

@Mychelle wrote:
Will I be able purchase vouchers on the site or elsewhere? A prepaid gift card may be the next best thing just don't wish to have my credit card stored for the monthly payment why I have not set up autopay.

You should be able to buy payment voucher at alot of retail outlets...Shell gas has them. You can also use on-line services like ding.com or recharge.com.

How long has your account been inactive ? If it's been longer than 90 days since the last plan renewed...you'd need a new sim and start a new account as the old one would be closed out for good.

Re: Re-activate my account

Dunkman — Sun, 05 Apr 2020 14:45:01 GMT

@Mychelle wrote:
Will I be able purchase vouchers on the site or elsewhere? A prepaid gift card may be the next best thing just don't wish to have my credit card stored for the monthly payment why I have not set up autopay.

@Mychelle

You can buy a payment voucher online via services like recharge.com or ding.com and then pay via self service account or dealing 611. There is a service charge fee though.

No all prepaid card can be used for autopay though. You need to shop around.

Re: Re-activate my account

Triguy — Sun, 05 Apr 2020 14:56:31 GMT

You can use recharge.com or ding.com to make a payment. There would be a service charge.

Re: Re-activate my account

johnschwenk — Tue, 14 Apr 2020 18:01:32 GMT

My account was deactivated about 8 months ago, but I still have my SIM card. I lost my job due to COVIS and I would like to come back to Public, and port my number over from Rogers. When I try to activate the SIM, I am getting an error message. Can you help please?

Thanks!

John

Re: Re-activate my account

Anonymous — Tue, 14 Apr 2020 18:03:45 GMT

@johnschwenk

Your SIM and account are dead. You will need a new SIM and a new unique email address. Welcome back.