topic Re: Plan wont auto renew in Get Support

Plan wont auto renew

Darcykickass — Tue, 04 Jan 2022 09:50:32 GMT

My plan is the $15/month plan. I had 6 dollars in my account so i topped up with a 10 dollar voucher. I now have 16 in my accpunt but wont reactivate my plan...help plz

Re: Plan wont auto renew

Triguy — Thu, 23 Dec 2021 20:01:00 GMT

You also need to include sales tax.

Edit try making a manual payment of a $1.

Re: Plan wont auto renew

Yummy — Thu, 23 Dec 2021 18:48:28 GMT

Do you still have service?
Is today your renewal day?
Do you see this message when logging in into your account?

If everything is yes, then nothing to worry about. Ignore all messages and continue to use PM as usual.

Re: Plan wont auto renew

Anonymous — Thu, 23 Dec 2021 18:59:10 GMT

@Darcykickass

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. you will do manually enter Amount:$$ + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9.after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

10. and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, the will add for it

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
Email address,

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Good Luck...

Re: Plan wont auto renew

hTideGnow — Thu, 23 Dec 2021 19:04:28 GMT

@Triguy wrote:
You also need to include sales tax.

Hi @Triguy Sound like no tax in this case. OP got the $10 voucher and should have paid tax already. The $6 in the accord already and already taxed.

Hi @Darcykickass What is the account status? Is it showing Suspended? If so, there should be a button Reactivate Current plan, please click on it.

Re: Plan wont auto renew

Anonymous — Thu, 23 Dec 2021 19:13:39 GMT

@Darcykickass : What matters is whether services are working and the date up top. If you see the $16 in your Available Funds and a recent date then click that Reactivate button which will take you to a payment screen. Click the Overview tab to go back and observe the date up top and your Available Funds. If the money's gone and the date is now in the future then try your services. If working then disregard all the messaging.

Re: Plan wont auto renew

Darcykickass — Thu, 23 Dec 2021 19:19:28 GMT

When i press reactivate current plan, it brings me to a payment window. It says my plan is 15 bucks , i have 16 available and to make a payment for 0$

Re: Plan wont auto renew

Darcykickass — Thu, 23 Dec 2021 19:21:08 GMT

Basically whem i press reactivate current plan it brings me to a payment wi dow asking for a 0$ payment

Re: Plan wont auto renew

Darcykickass — Thu, 23 Dec 2021 19:23:17 GMT

Re: Plan wont auto renew

Anonymous — Thu, 23 Dec 2021 19:36:24 GMT

@Darcykickass wrote:
When i press reactivate current plan, it brings me to a payment window. It says my plan is 15 bucks , i have 16 available and to make a payment for 0$

@Darcykickass

your plan $15 plus tax is will be $16.95 ... and you have a $16.00 is still missing.

Edit: my mistake sorry

Re: Plan wont auto renew

hTideGnow — Thu, 23 Dec 2021 19:27:15 GMT

Hi @Darcykickass , do you have a credit card on file? Can you choose Other and make a $1 payment? Usually a small payment like this will trigger the renewal.

If you don't have a CC on the system, you will then need to open ticket with PM, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot
follow this to open ticket quicker

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Plan wont auto renew

Anonymous — Thu, 23 Dec 2021 19:26:31 GMT

@Darcykickass : The above tax reply is incorrect. But go back to the Overview page again and see what you see.

Re: Plan wont auto renew

hTideGnow — Thu, 23 Dec 2021 19:32:26 GMT

@Anonymous wrote:
@Darcykickass wrote:
When i press reactivate current plan, it brings me to a payment window. It says my plan is 15 bucks , i have 16 available and to make a payment for 0$
@Darcykickass
your plan $15 plus tax is will be $16.95 ... and you have a $16.00 is still missing.

Hi @Darcykickass, From what you said, there is no tax problem. If you see $16 in Available Fund, you are good with the amount. You have more than enough on your account.

@Anonymous this is untrue. $16 already in the account

Re: Plan wont auto renew

softech — Thu, 23 Dec 2021 19:28:41 GMT

@Anonymous wrote:
@Darcykickass wrote:
When i press reactivate current plan, it brings me to a payment window. It says my plan is 15 bucks , i have 16 available and to make a payment for 0$
@Darcykickass
your plan $15 plus tax is will be $16.95 ... and you have a $16.00 is still missing.

@Anonymous Whatever show on the My Account is Usable amount, no tax needed. Tax is charged and calculated on the credit card level or when you buy the voucher.

Re: Plan wont auto renew

Anonymous — Thu, 23 Dec 2021 19:34:18 GMT

@softech @hTideGnow

ok i get it thanks...my apologies.

Re: Plan wont auto renew

Anonymous — Thu, 23 Dec 2021 19:39:03 GMT

@Darcykickass

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and do it again the processing payment manually,

Re: Plan wont auto renew

Anonymous — Thu, 23 Dec 2021 19:39:17 GMT

@Darcykickass : Sorry about the clutter of duplicate information from the same user.

Re: Plan wont auto renew

softech — Thu, 23 Dec 2021 19:43:44 GMT

@Darcykickass This is a glitch usually able to be resolved by manually paying online.

In your case, you can try to add a $1 amount by going to the Payment tab, click on One Time Payment, Select Other and enter $1. If payment goes through, click "Reactive current plan". Then logoff from My Account and reboot your phone.

Re: Plan wont auto renew

softech — Thu, 23 Dec 2021 19:44:23 GMT

@Anonymous you are apologizing on behalf of your frienemy? 🙂

Re: Plan wont auto renew

Anonymous — Thu, 23 Dec 2021 19:47:54 GMT

@softech wrote:
@Anonymous you are apologizing on behalf of your frienemy? 🙂

@softech

He is not frenemy, only to correct the information to any OP.