topic Re: Payment for service? in Get Support

Payment for service?

dingaling — Wed, 05 Jan 2022 16:18:25 GMT

Can make my payment using my debit account? If I can, how do I do it?

Re: Payment for service?

gblackma — Thu, 02 Apr 2020 16:46:00 GMT

@dingaling as long as it's Visa debit yes. Do it through your self service account. See picture below

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Re: Payment for service?

geopublic — Thu, 02 Apr 2020 17:13:01 GMT

@dingaling wrote:
Can make my payment using my debit account? If I can, how do I do it?

@dingaling

Setting up AutoPay means that you earn $2 every 30 days!
To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

If you can't add your debit card and can't leave your location then the only other way is indirectly by using PayPal online:

Last option is purchasing a voucher at a retail location using your debit card:

Re: Payment for service?

dingaling — Thu, 02 Apr 2020 18:03:44 GMT

I think your solution with the example voucher retailers is likely the way I will try. I just hope there aren't any hiccups in doing it.

Re: Payment for service?

geopublic — Thu, 02 Apr 2020 18:45:09 GMT

@dingaling Thanks. Once you pay for your voucher the 12 digit PIN number will be on the receipt. Once you have that you can then top-up your Public Mobile account by calling * 611 and following the prompts. Or you may also top-up by signing in to your Self-Serve account, select the ‘Payment’ tab, then ‘One Time Payment’. In the form on the next page, select ‘Payment Voucher’ as your payment method and enter your voucher code below, then click ‘Submit’.