topic Re: My plan in Get Support

My plan

vissiawoodcraft — Wed, 05 Jan 2022 16:17:36 GMT

I just purchased a plan and my phone wont phone out. I need help please

Re: My plan

kselmak — Wed, 01 Apr 2020 21:01:45 GMT

Did your sim register with the network?

Re: My plan

kselmak — Wed, 01 Apr 2020 21:03:13 GMT

Which phone do you have?

You will need 850 and 1900 MHz 3g frequency to make calls

Data and texts can be done on 4g

Do texts and data work?

Re: My plan

gblackma — Wed, 01 Apr 2020 21:06:32 GMT

@vissiawoodcraft is this a new number or did you port your number? If it's a new number, Try restarting your phone, turn it off, wait 30 seconds and restart it. Thanks. If you ported from a cell provider, it may take up to 3 hours to transfer successfully and up to 2.5 days if from a voip provider or landline.

Re: My plan

ddeep91 — Wed, 01 Apr 2020 21:10:36 GMT

@vissiawoodcraft

Did you pick a new phone number or did you port a phone number?

If you ported a number, sometimes it just takes for that to start working, Give your phone a restart.

Re: My plan

vissiawoodcraft — Wed, 01 Apr 2020 21:11:14 GMT

I purchased the 25 dollar plan with unlimited phone and text and gets a bit of data. I get data but no phone.

Re: My plan

JoyLuck — Wed, 01 Apr 2020 21:12:06 GMT

@vissiawoodcraft wrote:
I just purchased a plan and my phone wont phone out. I need help please

Can you receive calls or text?

Is your phone unlocked?

Re: My plan

darlicious — Wed, 01 Apr 2020 21:12:38 GMT

@vissiawoodcraft Does your data and texting work? If you chose a new (temporary?) number and rebooting your phone does not allow you to call out or receive calls your SIM may not have provisioned properly. Contacting the moderators would be the next step.

Re: My plan

vissiawoodcraft — Wed, 01 Apr 2020 21:13:31 GMT

Phones unlocked and I get data but no calls or texts

Re: My plan

gblackma — Wed, 01 Apr 2020 21:13:39 GMT

@vissiawoodcraft what's the make and model of your phone? Thanks

Re: My plan

vissiawoodcraft — Wed, 01 Apr 2020 21:14:51 GMT

Samsung s7

Re: My plan

darlicious — Wed, 01 Apr 2020 21:16:38 GMT

@vissiawoodcraft Make sure you are not on WiFi. Are you sure your phone is unlocked? Are you getting any messages on your phone?

Re: My plan

popping — Wed, 01 Apr 2020 21:18:32 GMT

@vissiawoodcraft wrote:
Samsung s7

1. Turn off your phone.

2. wait a minute

3. Start your phone again with PM SIM card inserted to let the PMS SIM card configure your phone.

Report call in/out, text in/out and data result. What is working? What is not working?

Re: My plan

darlicious — Wed, 01 Apr 2020 21:24:50 GMT

@vissiawoodcraft Listen to and follow @popping instructions.

Re: My plan

kselmak — Wed, 01 Apr 2020 21:27:49 GMT

If restart doesn't work, please contact moderatorshttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My plan

LovesToPM — Wed, 01 Apr 2020 21:32:44 GMT

@vissiawoodcraft wrote:
Phones unlocked and I get data but no calls or texts

@vissiawoodcraft

Restart your phone.

What does it say on top left of your screen OR on your lock screen?
Does it say "Public Mobile", "No SIM" or emergency calls only?

When you activated, did you port your old number or did you get a new phone number?

As @popping wrote, what is working or not working on your phone?
1. Incoming calls
2. Outgoing calls
3. Incoming texts
4. Ougoing texts
5. Mobile data (to test this, make sure wifi on your phone is turned off)

Re: My plan

geopublic — Wed, 01 Apr 2020 21:35:29 GMT

@vissiawoodcraft wrote:
I just purchased a plan and my phone wont phone out. I need help please

@vissiawoodcraft

Try the following to get plan re-activated again. (Just keep going down the list)

Restart your phone
Lost/Stolen trick

wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.
Add $1 to your account funds

If none of the above methods work submit a ticket to the Moderator Team for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: My plan

bing13 — Wed, 01 Apr 2020 22:00:03 GMT

Use this to check the compatibility of your phone:

https://www.publicmobile.ca/get-started