topic Re: My sim card is not working. in Get Support

My sim card is not working.

Wyattjbell — Wed, 05 Jan 2022 16:17:17 GMT

I have been a customer for about 4 or 5 months and my sim has been activated. Today my phone is not working and displaying no sim message. I removed the sim and reinstalled it but I can not get it to work. Any ideas?

Re: My sim card is not working.

JoyLuck — Wed, 01 Apr 2020 17:00:14 GMT

@Wyattjbell wrote:
I have been a customer for about 4 or 5 months and my sim has been activated. Today my phone is not working and displaying no sim message. I removed the sim and reinstalled it but I can not get it to work. Any ideas?

Is your PM account active?

Re: My sim card is not working.

geopublic — Wed, 01 Apr 2020 17:03:43 GMT

@Wyattjbell wrote:
I have been a customer for about 4 or 5 months and my sim has been activated. Today my phone is not working and displaying no sim message. I removed the sim and reinstalled it but I can not get it to work. Any ideas?

@Wyattjbell Do you have another phone to try the sim card in? If it works, then it's your phone.

Re: My sim card is not working.

gblackma — Wed, 01 Apr 2020 17:12:10 GMT

@Wyattjbell try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: My sim card is not working.

Staliger — Wed, 01 Apr 2020 17:23:22 GMT

@Wyattjbell Try this SIM in another phone or change its tray, if you have several. Does it work?

Re: My sim card is not working.

Wyattjbell — Wed, 01 Apr 2020 17:46:38 GMT

Thank you I will try these solutions

Re: My sim card is not working.

Wyattjbell — Wed, 01 Apr 2020 18:53:34 GMT

Cant seem to find the lost or stolen feature on my self serve account. Can you help?

Re: My sim card is not working.

geopublic — Wed, 01 Apr 2020 19:41:40 GMT

@Wyattjbell

Try the following to get plan re-activated again. (Just keep going down the list)

Lost/Stolen trick
wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.