topic Whats the selfserve phone number ? in Get Support

Whats the selfserve phone number ?

Associated — Wed, 05 Jan 2022 16:17:06 GMT

Re: Whats the selfserve phone number ?

Associated — Wed, 01 Apr 2020 09:25:36 GMT

*611

Re: Whats the selfserve phone number ?

darlicious — Wed, 01 Apr 2020 10:06:09 GMT

@Associated Are you asking how to access your account thru your phone? Then yes it's 611.

Re: Whats the selfserve phone number ?

mpcdesign — Wed, 01 Apr 2020 10:49:56 GMT

@Associated, be advised there is no face-to-face or customer service at Public Mobile.

If you need to create a ticket, then you need to get started by clicking on the question mark at the bottom of your screen (right corner). Please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

Enter the questions, and it should automatically finds it's way to the moderator.

Or, you can use the search bar, and type in the issue.

Or, if it's an account-related question, and you need immediate assistance, then direct

the link sends you to the private message function and adds the moderator team as a recipient for a private message.

You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox. Make sure you respond within 24 hours or else, they will think you have resolved the issue on your own, and thus, you will need to create a new ticket for them!

*Note: Be advised, account verification will be required when contacting the Moderator Team

Re: Whats the selfserve phone number ?

gblackma — Wed, 01 Apr 2020 11:15:30 GMT

@Associated there is no self serve phone number, but you can access your phone directly through 611 or by calling 1 855 4PUBLIC everything here is is basically on line. If you need help, you can also get it by asking us here in the community. Here's an article on your help options https://www.publicmobile.ca/en/bc/get-help/articles/get-support

Re: Whats the selfserve phone number ?

Staliger — Wed, 01 Apr 2020 14:07:16 GMT

@Associated if you can't access your self-service account, you can contact moderators through private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437