topic Re: The pin on my voucher isn't working in Get Support

The pin on my voucher isn't working

Pinkwheeler — Wed, 05 Jan 2022 16:16:55 GMT

I've been trying to activate my voucher but when I type it in I'm told my request cannot be completed. I waited, and made sure I was typing it in correctly.

Re: The pin on my voucher isn't working

JoyLuck — Tue, 31 Mar 2020 21:31:14 GMT

Call 611 from your phone to add.

Re: The pin on my voucher isn't working

Pinkwheeler — Tue, 31 Mar 2020 21:33:06 GMT

That's what I've been doing, but when I type in the pin it doesnt work

Re: The pin on my voucher isn't working

geopublic — Tue, 31 Mar 2020 21:33:46 GMT

@Pinkwheeler wrote:
I've been trying to activate my voucher but when I type it in I'm told my request cannot be completed. I waited, and made sure I was typing it in correctly.

@Pinkwheeler Depending on where your purchased your voucher it can take up to 24 hours to get activated with PM's system. Just keep trying and it will eventually work. If not contact PM and attach the receipt and they will add it for you.

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If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: The pin on my voucher isn't working

darlicious — Tue, 31 Mar 2020 22:49:50 GMT

@Pinkwheeler Which retailer did you purchase your voucher from? Search "Voucher Catalogue" to give you some examples of vouchers and the correct 12 digit code to use.

Re: The pin on my voucher isn't working

gblackma — Tue, 31 Mar 2020 22:56:28 GMT

@Pinkwheeler here is the link to the voucher catalogue https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

Re: The pin on my voucher isn't working

carlaspapa — Tue, 31 Mar 2020 23:07:52 GMT

I use vouchers all the time I've never had a problem. I just used 611 two days ago and public mobile texted me before I hung up the phone that I paid!

Re: The pin on my voucher isn't working

Pinkwheeler — Wed, 01 Apr 2020 03:19:28 GMT

I got it from Wal-Mart. I guess Wal-Mart takes a while to activate

Re: The pin on my voucher isn't working

JoyLuck — Wed, 01 Apr 2020 04:01:02 GMT

@Pinkwheeler wrote:
I got it from Wal-Mart. I guess Wal-Mart takes a while to activate

If by tomorrow the voucher pin does not work, I would contact a moderator at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If possible, try buyIng a voucher from Shoppers Drug Mart next time. I’ve activated their vouchers within minutes of purchasing them.

Re: The pin on my voucher isn't working

darlicious — Wed, 01 Apr 2020 03:40:08 GMT

@Pinkwheeler I suppose so...when you find out how long....maybe after they close tonight and send in their credit card payments? After you load it onto your account can you take a pic of the voucher and tell us how long it took to become valid onto the voucher catalogue thread? We don't have an example of a Wal-Mart voucher and many people purchase from there. Your contribution would be very useful! Many others in your current position would be very thankful to have that information provided to them. Thanks!

Re: The pin on my voucher isn't working

ddeep91 — Wed, 01 Apr 2020 03:47:40 GMT

@Pinkwheeler ,

People have reported before that when you use the voucher by calling 611. It gets activated within minutes. So by calling 611 it did not work for you?

Re: The pin on my voucher isn't working

Anonymous — Wed, 01 Apr 2020 03:55:18 GMT

@ddeep91 wrote:
@Pinkwheeler ,
People have reported before that when you use the voucher by calling 611. It gets activated within minutes. So by calling 611 it did not work for you?

It's more about the store not completing the process. Those little pinpad thingies need to get reconciled somewhere. Apparently they aren't live.

The delayed ones. Some vendors do seem more immediate.