topic Re: Auto topping up in Get Support

Auto topping up

Lindsaylee — Wed, 05 Jan 2022 16:16:40 GMT

I had 22$ in my account cover my 20$ plan and I was charged flat rates before auto topping my plan now there is 12$ and I don't know what's going on this sucks not being able to talk to an operator I'm not happy

Re: Auto topping up

gblackma — Tue, 31 Mar 2020 15:45:21 GMT

@Lindsaylee what is a flat rate? Is it possible for you to post a screenshot of your payment history? Please omit all personal imformation. Thanks.

Re: Auto topping up

computergeek541 — Tue, 31 Mar 2020 21:33:38 GMT

@Lindsaylee wrote:
I had 22$ in my account cover my 20$ plan and I was charged flat rates before auto topping my plan now there is 12$ and I don't know what's going on this sucks not being able to talk to an operator I'm not happy

This would mean that only $10 was taken out of your balance. I'm assuming that you have $10 in rewards? Since the balance was reduced by $10, that does mean that you plan should have renewed. Otherwise, the system wouldn't have taken any of your balance. I suggest make a small $1 manual top up to see if that resets things.