topic Re: Unable to Pay for Plan in Get Support

Unable to Pay for Plan

peww — Wed, 05 Jan 2022 16:16:11 GMT

Hi there,

I'm having issues paying for my plan. I tried to pay with my debit/credit card but I keep getting an error message when trying to set up a new card or paying my balance outstanding. Attached is a picture of my issue.

Thanks,

Arthur

Re: Unable to Pay for Plan

kselmak — Mon, 30 Mar 2020 19:34:27 GMT

Is it Visa or MasterCard debit?

Master debit may not work

Don't try to many times system may flag it, you can contact moderators or buy a voucher at gas station or recharge.com

Re: Unable to Pay for Plan

gblackma — Mon, 30 Mar 2020 19:37:04 GMT

@peww You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or can also use 611 to make your payment( once you know your 4 digit pin):
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Let us know if it works. Thanks

Re: Unable to Pay for Plan

kselmak — Mon, 30 Mar 2020 19:36:31 GMT

Try incognito mode with clear cache

Also don't use apt number but '##-## street name' form and duct leave space in your postal code

If you do need to contact moderatora te link is herehttps://publicmobile.ca.ada.support/chat/

Re: Unable to Pay for Plan

ddeep91 — Mon, 30 Mar 2020 19:42:22 GMT

Hi @peww ,,

If you are having issues making a payment online.

An easier option would be just to call 611 from your phone and do a payment that way.

Re: Unable to Pay for Plan

LurganIeUk — Mon, 30 Mar 2020 20:03:21 GMT

The warning says....YOUR ACCOUNT ALREADY HAS ENOUGH BALANCE

What option did you take just below the credit card.....white box.?.

Re: Unable to Pay for Plan

LurganIeUk — Mon, 30 Mar 2020 20:08:51 GMT

What did you select in PAYMENT TYPE?

Try......Other enter the desired payment amount.

I think you used Amount Due

Re: Unable to Pay for Plan

Luddite — Mon, 30 Mar 2020 20:35:21 GMT

@peww Had that message and situation a year ago; it cleared overnight.

If your phone has no service and you can't wait a day:

a) try the ideas already suggested, especially the $1 trick

b) get the TextNow app for calling/texting over wifi.

Given that moderator response time seems to be at least 24 hours just now, you may need option b) anyway.

Re: Unable to Pay for Plan

peww — Tue, 31 Mar 2020 18:56:39 GMT

Hi I can't call that number as my phone plan is deactivated. I also can't process any of my cards (Debit or Credit). The error below keeps popping up:

I also don't want to go on Ding and purchase a voucher as it costs $8 for processing fees.

Thanks,

Re: Unable to Pay for Plan

LurganIeUk — Tue, 31 Mar 2020 19:12:22 GMT

@peww

Can you try a different credit card?

Or buy a top up at a Shell Gas Station?

Re: Unable to Pay for Plan

CannonFodder — Tue, 31 Mar 2020 19:14:17 GMT

@peww wrote:
Hi I can't call that number as my phone plan is deactivated. I also can't process any of my cards (Debit or Credit). The error below keeps popping up:

Just in case, when you're inputting your card info, make sure you're using the name EXACTLY as it appears on the card, i.e. if you have an initial in between your 1st & last names, be sure to include that.

Re: Unable to Pay for Plan

gblackma — Tue, 31 Mar 2020 19:48:05 GMT

@peww When entering your credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Re: Unable to Pay for Plan

JoyLuck — Tue, 31 Mar 2020 19:50:02 GMT

@peww wrote:
Hi I can't call that number as my phone plan is deactivated. I also can't process any of my cards (Debit or Credit). The error below keeps popping up:

I also don't want to go on Ding and purchase a voucher as it costs $8 for processing fees.

Thanks,
AL

Buy vouchers at one of these places or if you have friend/family member out and about have them pick one up and give you the pin.

Re: Unable to Pay for Plan

Lana58 — Thu, 02 Apr 2020 19:54:43 GMT

Re: Unable to Pay for Plan

JoyLuck — Thu, 02 Apr 2020 19:57:12 GMT

@Lana58

Are you having problems paying with a cc or voucher?

Re: Unable to Pay for Plan

hairbag1 — Thu, 02 Apr 2020 20:01:30 GMT

When is your renewal date ? Do you have a valid credit card to use to pay...otherwise you can get a payment voucher from 7-11 type of retailers, then call 611 to add it to your account.

Alternative method is to use on-line payment like recharge.com or ding.com.

Re: Unable to Pay for Plan

Keihan — Thu, 02 Apr 2020 21:19:08 GMT

I tried to call 611 and it won’t work

Re: Unable to Pay for Plan

JoyLuck — Thu, 02 Apr 2020 21:23:10 GMT

@Keihan wrote:
I tried to call 611 and it won’t work

Are you having problems paying with a cc or voucher by calling 611?

Re: Unable to Pay for Plan

Keihan — Thu, 02 Apr 2020 21:57:01 GMT

Voucher

Re: Unable to Pay for Plan

JoyLuck — Thu, 02 Apr 2020 22:01:11 GMT

Did you buy the voucher today? Some vouchers take a few hours (up to 24 hours) to become activated.