topic Re: Data limits during confinement in Get Support

Data limits during confinement

cairns13 — Wed, 05 Jan 2022 16:15:53 GMT

Is PublicMobile considering giving additional data GBs for their members free of charge during the pandemic? Sure would be appreciated!

Re: Data limits during confinement

dabr — Mon, 30 Mar 2020 01:17:45 GMT

@cairns13 wrote:
Is PublicMobile considering giving additional data coverage during the pandemic? Sure would be appreciated!

@cairns13 Yes that would be nice, unfortunately nothing has been announced to date, but we can hope they might sometime soon.

Edit: Actually I think it would be good if PM just offered the current data add-ons at a discounted price, ie: half price :cathappy:

Re: Data limits during confinement

JoyLuck — Mon, 30 Mar 2020 01:24:36 GMT

@cairns13 wrote:
Is PublicMobile considering giving additional data GBs for their members free of charge during the pandemic? Sure would be appreciated!

If you are out in public use Shaw hotspots for free internet. Over 100000 hotspots.

“To support Canadians Shaw is giving complimentary access to its Shaw Go Wifi network hotspots, whether they are a customer or not, the company said in a statement.”

Re: Data limits during confinement

gblackma — Mon, 30 Mar 2020 01:32:55 GMT

@cairns13 Here's essentially all thats being done by internet and telecommunication providers to help us during these trying times. https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Data/m-p/516436/highlight/true#M67469

Re: Data limits during confinement

Luddite — Mon, 30 Mar 2020 01:35:26 GMT

@cairns13 What is your specific problem? Why are you using more data at home than usual?

Re: Data limits during confinement

cairns13 — Mon, 30 Mar 2020 01:49:06 GMT

I am confined to my boyfriends house since returning from Mexico and he has no internet currently where he lives. Satellite service is available and I’ve ordered it but no installation scheduled due to the virus. Just thought I’d put it out there since Bell and Rogers have lifted data caps.

Re: Data limits during confinement

Dunkman — Mon, 30 Mar 2020 01:59:30 GMT

@cairns13

@cairns13 wrote:
I am confined to my boyfriends house since returning from Mexico and he has no internet currently where he lives. Satellite service is available and I’ve ordered it but no installation scheduled due to the virus. Just thought I’d put it out there since Bell and Rogers have lifted data caps.

You might be lucky and Public mobile might offer cheap or free data, but I doubt it. Public mobile usually matches other tier 3 companies like Lucky mobile, Chatr, etc.

If you ran out of data, you could either buy a data add on 1GB for $30. You could also change plans immediately to another plan with larger data add on (ie. $40 for 5.5 gb or $50 for 8 GB). You will lose whatever is remaining on your present plan.

Re: Data limits during confinement

Luddite — Mon, 30 Mar 2020 02:00:44 GMT

@cairns13 wrote:
I am confined to my boyfriends house since returning from Mexico and he has no internet currently where he lives. Satellite service is available and I’ve ordered it but no installation scheduled due to the virus. Just thought I’d put it out there since Bell and Rogers have lifted data caps.

@cairns13 Fair enough. Had a friend in that situation a while back and cellular service was much cheaper than satellite. He opted for the $50 plan to get the lowest cost data, and then renewed that plan early whenever he ran out. Have you considered doing that?

BTW: think that Rogers/Bell/Telus no cap data is on household service not cellular.

Re: Data limits during confinement

cairns13 — Mon, 30 Mar 2020 02:01:42 GMT

Thanks. I’m on the $40 plan and have used half the limit in 8 days! Once it’s done I’ll be done with internet until my end of month rolls around.

Re: Data limits during confinement

cairns13 — Mon, 30 Mar 2020 02:02:41 GMT

Ahhh okay thanks. Yeah I may have to do that. Good plan thanks!

Re: Data limits during confinement

kselmak — Mon, 30 Mar 2020 02:40:43 GMT

@dabr

Yes, I suggested discount on data add-on too, and it can follow the similar style as roaming, you can get it if you used up 90% of your data, put the money on account and contract mods to add it

@Luddite

You are correct, I've read it at least at 2 different places where it was explicitly mentioned as 'home internet'

Re: Data limits during confinement

cairns13 — Mon, 30 Mar 2020 02:52:00 GMT

Lol no kidding. I’ve ordered it and waiting on service to get installed!! Thanks for the suggestion. Pretty sure I’ll be doing that option!

Re: Data limits during confinement

AE_Collector — Mon, 30 Mar 2020 14:28:55 GMT

@cairns13

So you have used half of your $40 plans 5Gb of data in 8 days so it may last you for 16 days. When you hit empty do an immediate switch to the $50 8.5Gb plan which should almost last 30 days at your present rate of data consumption. If you run out of that a few days too soon you either have to switch back to the $40 5Gb plan immediately OR better to contact the moderators to renew you on the $50 plan a bit early. You can change plans yourself but there is no provision to renew early on the SAME plan that you are currently on so moderators have to do it for you. This will get you the data you need at very little extra cost compared to data add-ons.

An an improvement here at PM would be to allow people to "change plans" to their existing plan themselves (IE: an Early Renewal). It can't be that difficult to allow since the program to change plans either now or at renewal is all in place. I'm certain it was designed with "Why would anyone want to change plans to their existing plan?" In mind but there IS a reason now, to renew ones data. Sorting ones rewards on an early renewal is likely the most complicated part.

AE_Collector

Re: Data limits during confinement

smp99 — Mon, 30 Mar 2020 12:31:08 GMT

You could try to open a Lucky Mobile plan from Bell. The $15 data only plan or $25+ talk/text/data plans all have unlimited throttled data once main data allotment is used up.

Re: Data limits during confinement

bing13 — Mon, 30 Mar 2020 13:25:31 GMT

Yeah but it's extremely slow... I tried it, it could hardly even load my email.

Re: Data limits during confinement

JoyLuck — Mon, 30 Mar 2020 13:59:10 GMT

@bing13 wrote:
Yeah but it's extremely slow... I tried it, it could hardly even load my email.

My coworker was on the Lucky $25 plan. He didn’t like them either. Just switched to PM two weeks ago.

Re: Data limits during confinement

AE_Collector — Mon, 30 Mar 2020 14:39:45 GMT

@Alan_K

Rather than PM having unlimited extremely throttled data and rather than giving away data due to Covid-19 (I don't expect that from them), maybe PM could revamp their add-on lineup. Lower the price of data add-ons to prices more in line with your plans included data costs. Currently I have to assume that relatively few data add-ons are sold. Some go without if they run out if data, some use moderator time for early plan renewals. Make the data add-ons a price that encourages people to pick them up without a second thought and keeping one in the background "just in case". Ultimately probably as much revenue as is currently generated and happier customers! Maybe the current time is the right time for this change?

AE_Collector

Re: Data limits during confinement

dabr — Mon, 30 Mar 2020 18:10:16 GMT

@kselmak wrote:
@dabr
Yes, I suggested discount on data add-on too, and it can follow the similar style as roaming, you can get it if you used up 90% of your data, put the money on account and contract mods to add it
@Luddite
You are correct, I've read it at least at 2 different places where it was explicitly mentioned as 'home internet'

@kselmak Yes I would definitely agree that discounted data add-ons would be very useful and very easy for PM to implement currently. However, I'm not sure it should require moderators to facilitate it seeing how they are already short staffed and taking longer than normal to respond to customers.

Cutting the price of the add-ons by half would allow customers to add it themselves without the need to tie up more of moderators time unnecessarily.

Re: Data limits during confinement

CannonFodder — Mon, 30 Mar 2020 18:29:43 GMT

@AE_Collector wrote:
@Alan_K
Rather than PM having unlimited extremely throttled data and rather than giving away data due to Covid-19 (I don't expect that from them), maybe PM could revamp their add-on lineup. Lower the price of data add-ons to prices more in line with your plans included data costs.

Not that this affects me at all, but THAT idea makes A LOT of sense, especially at this point in time, with a number of people that rely on cell data, clamoring for more.

Currently I have to assume that relatively few data add-ons are sold.

At the current price, I suspect that must be true, but then it could be there just as an incentive to get heavier data users to move to the next higher cost monthly plan.

Some go without if they run out if data, some use moderator time for early plan renewals. Make the data add-ons a price that encourages people to pick them up without a second thought and keeping one in the background "just in case". Ultimately probably as much revenue as is currently generated and happier customers! Maybe the current time is the right time for this change?

While they no doubt have to look at the bottom line, AND if they were to do it, it could be extremely unpalatable to customers if they went back at a later date, but that is a VERY good thought! 👍

Re: Data limits during confinement

AE_Collector — Mon, 30 Mar 2020 18:41:21 GMT

@CannonFodder

Other providers in this tier do have unlimited data now thou I get it that throttling already throttled data very likely makes it almost unusable. Other providers at this level I believe have lower cost data add-ons though that his likely smart to have since they give away the throttled unlimited. BUT, the other providers don't have the perks that PM has to lower monthly bills so I am here with PM for the long haul. But, maybe better priced data add-ons would solve some issues right now at least.

Switching plans up or early is a viable method to get more data at a reasonable price but too bad we couldn't renew our existing plan in self serve without having to tie up moderator time.

AE_Collector