topic Re: Service cut off because of covid in Get Support

Service cut off because of covid

Karmelkat9 — Wed, 05 Jan 2022 16:15:46 GMT

the place I pay my bill is closed they said I couldn't buy a card to top up that I have to go there ever month which I find wierd also I pay cash why? Can't I buy minutes or a voucher some were else are they lieing just to get my business

Re: Customer support during COVID-19 situation

Karmelkat9 — Mon, 30 Mar 2020 00:16:27 GMT

My phone was cut off today the place I pay my bill is closed because of covid I need my phone for work and everything thing else what do I do

Re: Customer support during COVID-19 situation

hairbag1 — Mon, 30 Mar 2020 00:18:02 GMT

There's a small fee but you can use recharge.com or ding.com.

Re: Customer support during COVID-19 situation

hairbag1 — Mon, 30 Mar 2020 00:24:57 GMT

@Jb456 wrote:
@Karmelkat9 how do you normally pay? Do you have a credit card attached to your account ? Are you on auto-pay?

Or do you pay with vouchers?

If you have a credit card you can log into your self serve account and make a payment. I'd also suggest adding it to autopay..so that you receive a $2 discount per 30 days and then system would automatically charge your card on payment due date..

You could also call 611 to make a payment if you have a credit card attached to your account.

If not you can go by a voucher

They sell them at all kinds of locations from gas stations to convince stores.. click link below to see serval places.

Voucher click here

If you have PayPal you could also use recharge.com to buy a voucher online.

The recharge.com website indicates they take Visa and MC as well as PayPal.

Re: Customer support during COVID-19 situation

Karmelkat9 — Mon, 30 Mar 2020 00:32:13 GMT

I pay cash the place told me cell phone solutions in saint John nb Canada said when I asked them if I could buy cards they said no I have to go there every month to pay the 40 dollors it comes to 46 all together why can't I buy vouchers and top up my self there closed I need my phone it's my only vise

Re: Customer support during COVID-19 situation

JoyLuck — Mon, 30 Mar 2020 00:42:14 GMT

@Karmelkat9 wrote:
I pay cash the place told me cell phone solutions in saint John nb Canada said when I asked them if I could buy cards they said no I have to go there every month to pay the 40 dollors it comes to 46 all together why can't I buy vouchers and top up my self there closed I need my phone it's my only vise

Can you go to any of these places to purchase vouchers near you. I am not sure why they would make you come in each time. Try another retailer.

https://www.publicmobile.ca/en/on/payment-voucher

Re: Service cut off because of covid

JoyLuck — Mon, 30 Mar 2020 01:09:55 GMT

@Karmelkat9 wrote:
the place I pay my bill is closed they said I couldn't buy a card to top up that I have to go there ever month which I find wierd also I pay cash why? Can't I buy minutes or a voucher some were else are they lieing just to get my business

try any of these places..

https://www.publicmobile.ca/en/on/payment-voucher

Re: Service cut off because of covid

dabr — Mon, 30 Mar 2020 01:11:06 GMT

@Karmelkat9 wrote:
the place I pay my bill is closed they said I couldn't buy a card to top up that I have to go there ever month which I find wierd also I pay cash why? Can't I buy minutes or a voucher some were else are they lieing just to get my business

@Karmelkat9 You can go to many retailers like Canadian Tire, Walmart or London Drugs, gas stations or convenience stores to purchase a voucher and top up your account either through your self serve account or by dialling 611 and loading your voucher.

Some vouchers have a delay of several hours before the payment on them can be loaded.

Re: Service cut off because of covid

gblackma — Mon, 30 Mar 2020 01:15:28 GMT

@Karmelkat9 here's a link on buying vouchers https://www.publicmobile.ca/en/bc/get-help/articles/pay-for-your-services-in-retail

And you can use @darlicious 's voucher catalogue to better understand how to use them https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

Re: Service cut off because of covid

JoyLuck — Mon, 30 Mar 2020 01:19:16 GMT

@Karmelkat9 wrote:
the place I pay my bill is closed they said I couldn't buy a card to top up that I have to go there ever month which I find wierd also I pay cash why? Can't I buy minutes or a voucher some were else are they lieing just to get my business

To avoid merchant fees for debit and cc some retailers deal in cash. Why you can’t buy vouchers for future use is a mystery to me.

Re: Customer support during COVID-19 situation

darlicious — Mon, 30 Mar 2020 01:40:50 GMT

@Karmelkat9 You can sign up for a koho card (prepaid visa) online and open an account with them. It's free, takes about 5 minutes and 5 business days or so to recieve your card. You recieve a minimum 0.5% cash back on purchases made with your card and can be used for autopay to recieve the $2 reward. You can pay with it or continue to use vouchers.

Shell stations sell vouchers that are immediately loadable onto your account.