topic Re: payment due text in Get Support

payment due text

Canlan54a — Wed, 05 Jan 2022 16:15:29 GMT

I was wondering why I received a text saying my payment is due on April 1st when my renewal date is April 7th as confirmed by my account on the account overview page.

Thanks

Re: payment due text

totalUser — Sun, 29 Mar 2020 17:18:48 GMT

Sometimes those are sent by mistake

Just check on 1st that everything is ok

If you do get expired account the night before (instead of 6th) contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment due text

shep22 — Sun, 29 Mar 2020 17:17:30 GMT

@Canlan54a lots of people getting them please disregard go with what,s in your self serve account

Re: payment due text

Dunkman — Sun, 29 Mar 2020 17:17:44 GMT

@Canlan54a

I would go by what your self service account shows for your payment date.

Possible glitch in the system. Sometimes happens

Re: payment due text

Canlan54a — Sun, 29 Mar 2020 17:24:42 GMT

Thanks to all for your speedy replies.

Best wishes, Rob!

Re: payment due text

AE_Collector — Sun, 29 Mar 2020 17:29:31 GMT

They are sent several days ahead of time but not usually quite that far in advance. There has been a history of the AutoBot in charge of these texts going rogue possibly thinking he is curing Coronavirus by getting the message out as quick as possible

AE_Collector

Re: payment due text

hyT — Sun, 29 Mar 2020 17:41:42 GMT

I am a new PM user and started my account in early March, 2020. I also got a similar text-reminder today saying payment is due April 1 when it should not be.

Glad you have asked the question and have gotten answers from the community so quickly already. It sure is reassuring that so many people are there ready to help us new users.

Thank you.

Re: payment due text

AE_Collector — Sun, 29 Mar 2020 20:28:34 GMT

@hyT

What day IS your renewal day? An early March start could have an April 1 renewal if the start was early enough in March. March 2 renews evening of March 31 to April 1.

AE_Collector

Re: payment due text

ryanrudolf — Sun, 29 Mar 2020 20:34:33 GMT

I also got the text message too and my renewal is every 26th as confirmed by the selfservice account portal. I would just ignore it and follow what it says on the selfservice account portal.

Re: payment due text

ryanrudolf — Sun, 29 Mar 2020 20:39:31 GMT

Thats a good point. I just joined last Fri Mar27, i thought it will be always on the 26th the renewal date. Thanks for the headsup!

Re: payment due text

darlicious — Mon, 30 Mar 2020 04:49:03 GMT

Calling 611 will always give you the correct renewal date.

Re: payment due text

Canlan54a — Mon, 30 Mar 2020 12:01:17 GMT

My issue was not finding the correct renewal date, but making sure the system gets it right; 30 days from my last payment. ; )

Re: payment due text

AE_Collector — Mon, 30 Mar 2020 14:44:45 GMT

The erroneous text messages have never translated to a wrong renewal date to the best of my knowledge. This isn't the first time early (and multiple) texts have gone out. I had 5 or 6 of them in a 30 day period several months ago.

AE_Collector